Groups, Meetings and Events Billing Executive

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Groups, Meetings and Events Billing Coordinator at Hilton London Metropole, you are more than just a key part of ensuring accurate, timely, and customer-focused billing for all group, conference, and event bookings - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Manage billing and invoicing: Review daily GC&E charges, complete charge sheets, prepare and issue Group, Meeting & Event invoices, and ensure all billing is accurate and compliant with Hilton policies.
• Process payments and reconciliations: Allocate incoming payments, reconcile deposits, process direct bills, and maintain accurate financial records across OnQ PM, Delphi FDC, and related systems.
• Administer financial documentation: Upload completed billing documentation to DMS, update invoice details, produce summary invoices, and ensure all supporting paperwork is correctly maintained.
• Handle adjustments and commissions: Process rebates, refunds, credit notes, VAT corrections, and commission payments while ensuring adherence to company policies and procedures.
• Support supplier and client accounts: Manage supplier onboarding requests, process commission invoices, and coordinate cross-charging activities between Hilton properties.
• Resolve billing queries: Respond to client and stakeholder enquiries, investigate account discrepancies, and provide timely, professional resolutions to billing-related issues.
• Collaborate with finance teams: Communicate regularly with central and off-site finance teams regarding outstanding balances, refunds, system updates, and credit management activities.
• Monitor financial accuracy: Review financial transactions, maintain detailed records, and ensure all revenue and billing activities are processed accurately and on time.

What you'll bring to the role

• Strong attention to detail and accuracy when handling financial data.
• Excellent organisation and time management skills.
• Confident communication and customer service abilities.
• Ability to interpret and apply financial policies and procedures.
• Experience working collaboratively with clients, finance teams, and multiple stakeholders.
• Knowledge of hotel finance, billing, group/event operations, or Hilton systems such as OnQ PM, Delphi FDC, and DMS would be advantageous.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.