Groups Reservation - Central Office

Previous experience of Delphi and / or Opera Cloud would be advantageous.

• Experience working as a reservation agent would be advantageous

• Monthly and quarterly financial incentives
• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

Working on behalf of multiple hotels within the collection, you will join a small but sales hungry team to respond to and convert meetings and event enquiries of all sizes and type. You will work hard to ensure the client's event is a success and every detail is accurate. You will work with on-property colleagues who will use your work to bring the event to life.

• Fantastic attention to detail
• The ability to work accurately at a fast pace - response times remain key
• A real passion for the hospitality industry and providing industry leading customer service - taking the time and effort to understand client requirements, by spending time chatting on the phone to them when possible.
• A sales hunger demonstrated through their conversion achievements and upsell results
• A 'can do' attitude with creative solutions offered to potential opportunities.