Neighbourhood Advisor

Vacancy: Neighbourhood Advisor (FTC)

Contract Length: 6 months

Closing date: Thursday 26 November

Shortlisting: Friday 27 November

Proposed Interview date: Tuesday 8 + Wednesday 9 December (PM)

Salary: £28,581.47

About the vacancy

We're looking for a customer-focused and organised Neighbourhood Advisor to help deliver excellent housing and neighbourhood management services to our residents and communities.

In this varied role, you'll support a wide range of housing management activities, including lettings, tenancy administration, resident enquiries, community initiatives, and neighbourhood projects. Working closely with colleagues, residents and external partners, you'll play a key role in helping us build strong, sustainable communities while providing outstanding customer service. Experience in a customer-facing environment, strong communication skills, and a passion for supporting people are essential.

*A full UK driving licence with access to a vehicle is essential to this role

Specifically, in the role you will

• This role will undertake a range of housing management duties and business support required to ensure the effective operation of the Housing Management Teams.
• You will develop a network of collaborative, productive and effective working relationships across the Homes & Communities department and with colleagues across the association, to ensure a 'one team' approach is taken to service delivery.
• You will support the housing management teams with effectively managing team incoming demand, completing resident call-backs, managing noise app submissions and resolving queries at first point of contact by giving appropriate help and advice.
• You will support the housing management teams with a range of occupation contract and property related matters, including, but not limited to; property advertisement, lettings, viewings, start and end of contract processes and visits, shortlisting and pre- allocation work.
• You will support the effective processing of key housing management contract changes, including but not limited to; survivorship, right to transfer, and notice of death.
• You will resolve day-to-day challenges that may arise, negotiating with relevant internal and external stakeholders, residents and colleagues.
• You will organise and participate in meetings as required; including producing and circulating agendas, reports and papers, and taking notes of meetings.
• You will assist with the completion of documentation and reports for any legal proceedings as required.
• You will support the production and delivery of 'What matters' plans within neighbourhoods in line with resident feedback and our Customer Promise.
• You will assist with the organisation and attend housing management led community-based events and initiatives, to enhance service provision.
• You will process data and information to ensure that systems are accurate and are kept up to date at all times.
• You will act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
• You will demonstrate a commitment to the organisation's pledge on Equity, Diversity, and Inclusion.
• To act in compliance with GDPR and data protection laws, respecting confidentiality and privacy.
• You will identify key risks relating to the role in a proactive manner to ensure negative impacts on the Homes & Communities services are minimised.
• You will undertake any other duties as deemed reasonable/commensurate to the role

(Please refer to the attached recruitment pack for more information.)

For further information about the role, please contact recruitment@hedyn.wales

Application Process

We require an application form to be completed for every role.

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We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

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Your Hedyn, our comprehensive benefits package

We believe Hedyn is a great place to work and it's important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave:
You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service.

SMART Working (dependent on role):
You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

At Hedyn, we believe that 'work is something you do rather than somewhere you go.'

Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.