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Service Delivery Manager (DFS)

On-site in the UK·Added 14 days ago (last checked 8 Oct)

HCLTech

81 open roles

Overview

Requirements

  • Work on-site in the UK

    No relocation package mentioned.

Skills

The role

What you'll do

1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation, Lean IT implementation)
2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
3. To guide, manage, develop, engage the team thereby ensuring employee retention
4. To ensure customer engagement / satisfaction and referenceability
5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation

Job Summary

Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.

Skill Requirements

null

Other Requirements

null

About HCLTech

Industry
IT Services
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