SeniorAdministrator - Security Analysis, SIEM

The Sr. Security Administrator plays a critical role in ensuring the operational integrity and security of the organization's systems. This position is responsible for advanced technical support, troubleshooting complex incidents, and performing root cause analysis to enhance customer satisfaction and maintain a robust security posture.

1. Perform Security Event Analysis Using Siem Tools To Monitor, Detect, And Respond To Security Threats, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Provide Technical Support For Complex Incidents Escalated By Analysts, Conducting Thorough Root Cause Analysis And Implementing Effective Solutions For Technical And Security Challenges.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Providing Training For New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.