People Services Team Leader

At Haven, our People Services team supports thousands of team members across our 40 parks and in our central support centre. As we continue to improve our people services, systems and ways of working, we want to make it simpler and easier for our team members and leaders to get the support they need.

We're looking for an experienced People Services Team Leader who brings together strong HR administration expertise and confident people leadership. You'll lead a team of People Services Administrators, take ownership of day-to-day service delivery and help us improve how we work.

It's a hands-on role to build a capable team, deliver responsive service, and make a real difference to team experience across Haven. You'll develop your team, shape day-to-day operations, and see the impact of improvements you implement. Our Breath of Fresh Air values - Do It with Pride, Bring the Sunshine and Dare to Care - guide how we work, taking pride in getting things right, supporting each other, and caring about every team member's experience.

- 'Holiday Buy Scheme'

- Annual bonus

- Generous discounts on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support - Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena,London

- Exclusive discounts with corporate partners

How to Apply
We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

- Leading and developing your team - Coaching, managing performance, setting clear expectations and fostering ownership, collaboration and accountability.

- Owning day-to-day service delivery - Allocating work, monitoring standards, managing queues, resolving escalations and balancing responsiveness with quality and accuracy.

- Bringing HR administration expertise - Overseeing employee lifecycle transactions, resolving complex queries and ensuring processes are accurate, secure and consistent.

- Own operational compliance and controls: Ensure HR processes and controls are carried out consistently, oversee routine compliance checks and audits, follow up on gaps and exceptions, and work with the ER and Policy team to resolve issues and embed improvements.

- Driving continuous improvement - Tracking service levels, spotting recurring problems, improving processes, reducing avoidable queries and maintaining clear resources for self-service.

- Building cross-functional partnerships - Working with Workday, People team and business leaders to solve problems, supporting implementation and embedding improvements whilst keeping team member and leader needs front and centre.

We're defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office-based, occasionally on Park or at external events), and we're genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part-time, or job-share options where possible.