Service Designer

Service Designer - NHS Project - 6 Month Contract

We are looking for an experienced Service Designer to join a major NHS programme on an initial 6-month contract.

You'll be working as part of a multidisciplinary team to understand current services, identify pain points and help design improved end-to-end experiences for users, patients and internal stakeholders.

This is a hands-on service design role where you'll take insight from research, operational teams and stakeholders and turn it into clear service maps, journeys, concepts and recommendations for improvement.

Key responsibilities will include

• Mapping current and future-state services across complex user journeys
• Creating service blueprints, journey maps, process maps and other service design artefacts
• Identifying pain points, gaps, duplication and opportunities to improve services
• Working closely with users, operational teams and stakeholders to understand needs and challenges
• Planning and facilitating workshops, co-design sessions and stakeholder sessions
• Collaborating with User Researchers to incorporate qualitative and quantitative insight into service design
• Working alongside Product Managers, Business Analysts, Delivery Managers and technical teams
• Translating complex requirements and organisational constraints into practical service improvements
• Supporting the design of accessible and inclusive services
• Testing service concepts and iterating designs based on feedback and evidence
• Helping teams understand the wider end-to-end service rather than focusing only on individual touchpoints
• Communicating service design thinking clearly to senior stakeholders and multidisciplinary teams
• Supporting teams to embed user-centred design principles throughout delivery
• Working within NHS, government or GDS-style delivery environments

We're looking for someone with

• Strong commercial experience as a Service Designer
• Experience designing complex end-to-end services
• Excellent facilitation and stakeholder engagement skills
• Strong experience of service mapping and service blueprinting
• Experience working in multidisciplinary agile teams
• A strong understanding of user-centred design and accessibility
• Previous NHS, healthcare or wider public sector experience would be highly desirable
• Experience working with GDS standards or government digital services would be beneficial

Contract details

• 6-month initial contract
• Inside IR35
• Hybrid working
• Manchester onsite approximately 2 times per month
• Remaining time remote
• NHS project
• Day rate negotiable

If you're an experienced Service Designer looking for your next NHS contract, please apply or get in touch for further details.