CRM Account Manager

• Act as the primary day-to-day point of contact for a portfolio of e-commerce clients, building trusted relationships and managing ongoing communication.
• Coordinate internal delivery teams, including CRM specialists, copywriters and designers, ensuring projects are delivered on time and to brief.
• Manage campaign calendars, priorities, approvals and client requests, keeping work moving efficiently across multiple accounts.
• Communicate CRM and email marketing performance insights to clients, identifying issues and ensuring questions are answered confidently.
• Support campaign planning, new product launches, promotional activity and other client initiatives by translating requests into clear actions for the delivery team.
• Work closely with senior leadership to understand strategic priorities while independently managing day-to-day account operations and client expectations.

CRM Account Manager - Contract - Part-Time
Agency - Ecommerce
London - Remote
£275-£300 per day - Outside IR35

This is an opportunity to join a growing CRM agency supporting ambitious e-commerce brands. You'll play a key role in managing client relationships, coordinating delivery, and helping the founder create more capacity to grow the business. The assignment offers genuine autonomy, long-term potential, and the chance to become a trusted extension of a specialist agency team.

• Strong client or account management experience within an agency environment.
• Experience managing relationships with D2C or e-commerce brands.
• Good working knowledge of Klaviyo and a solid understanding of email marketing, lifecycle marketing and customer retention.
• Confidence discussing campaign performance and responding to client questions in a professional and consultative manner.
• Proven ability to coordinate multiple stakeholders, projects and deadlines simultaneously.
• Strong organisational skills, attention to detail and a proactive approach to problem-solving.
• Comfortable working independently, taking ownership and making sound decisions while recognising when escalation is required.
• Experience using project management platforms and collaborating with distributed teams in a remote environment.