Bloomreach CRM Consultant

• Build, optimise and maintain customer journeys and scenarios within Bloomreach Engagement.
• Configure triggers, communications and automated workflows across email and push notification channels.
• Work with customer data, aggregates and segmentation to support campaign delivery.
• Review, test and troubleshoot existing journeys and scenarios to ensure effective performance.
• Collaborate with consultancy and client stakeholders throughout project delivery.
• Provide hands-on Bloomreach expertise across multiple client projects.

This is an opportunity to join a growing digital consultancy supporting a number of exciting customer engagement projects built around the Bloomreach platform. With a strong pipeline of work and increasing demand from clients, they are looking for a hands-on Bloomreach specialist who can provide additional delivery support across multiple engagements.

The Company
They are a specialist digital consultancy focused on customer engagement, marketing technology, CRM, and digital experience. Working closely with leading technology partners, they deliver complex customer journey and personalisation projects for a range of well-known consumer brands. Following continued project wins, they are seeking an experienced Bloomreach contractor to help support delivery across current and upcoming engagements.

• Strong hands-on experience using Bloomreach Engagement.
• Experience building and managing journeys, scenarios and automated customer communications.
• Good understanding of aggregates, customer data structures and segmentation.
• Ability to review, test and optimise existing Bloomreach implementations.
• Comfortable working directly with clients and explaining technical concepts to non-technical stakeholders.
• Agency or consultancy experience is highly desirable.
• Available for an immediate start.