Host

On-site in London·Part-time·Added 7 days ago (last checked 26 Oct)

Gymbox

34 open roles

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Our summary

Salary: £12.96 an hour
Work mode: On-site, London
Contract: Part-time
Closing date: Apply by Wednesday 18 November
Holiday: 25 days holiday

Skills

Nice to have

Hospitality

Requirements

What we're looking for

• Demonstrable ability to deliver excellent member service

• Demonstrable commercial mindset and customer orientated

• Excellent communication and organisational skills

• Stress resilience, ability to handle different situations at once, prioritising skills.

• Ability to use initiative and work as a team

• Demonstrable attention to detail

• Ability to work flexibly for business needs, hours can range across weekends and evenings

• Ability to work across multiple clubs

• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge

• Demonstrable commercial mindset

• Interest in the fitness industry

Nice to have

• Experience in the hospitality industry and/or fitness industry (desirable)

Pay & benefits

What you'll get

Salary: £12.96 per hour

The role

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You'll play a key part in shaping the atmosphere of the club-keeping member areas clean, welcoming, and energising-while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

What you'll do

• Provide excellent customer service to members and potential prospects in line with brand values.

• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.

• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.

• Stocking towel area, vending and protein shake machine.

• Proactively reporting maintenance or facilities improvements.

• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.

• Ensure members and prospects details are correctly updated within relevant systems.

• Safely and securely open the club and close the club following specified checklists.

• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).

• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need