eVHC Manager

eVHC Manager - Volkswagen Van Centre Manchester

Want to be the best you can be? It's what drives us too.

The eVHC Manager plays a pivotal role in the aftersales operation, acting as the key link between the workshop and customer. The role is responsible for reviewing Vehicle Health Checks, ensuring technician videos are completed to a high standard, communicating repair recommendations to customers, obtaining authorisation for additional work and supporting workshop efficiency.

Working closely with the Workshop Manager, Parts Manager and Service Team, the eVHC Manager ensures that all identified maintenance and repair opportunities are accurately explained, professionally presented and converted into authorised work where appropriate. The role contributes directly to customer satisfaction, labour sales performance and operational efficiency.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Review completed Vehicle Health Checks (eVHCs)

• Assist and train technician to enable consistent high-quality videos for customers.

• Assess recommended repairs and discuss findings with the Workshop Manager and technicians.

• Contact customers to explain vehicle condition reports and recommended work.

• Prepare and communicate quotations for parts, labour, and additional repairs.

• Obtain customer authorization for repair work.

• Maximise workshop sales opportunities through effective presentation of recommended work.

• Work closely with the Workshop Manager to prioritise and schedule approved jobs.

• Monitor outstanding estimates and follow up with customers regarding unapproved work.

• Ensure all customer communication is professional, accurate, and timely.

• Support Service Advisors during peak periods.

• Help improve workshop efficiency and labour sales performance.

• Maintain accurate records of customer conversations and authorised work.

• Resolve customer concerns relating to repair recommendations and costs.

• Ensure a high level of customer satisfaction throughout the service journey.

Helpful skills and qualifications

Don't worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in a Service Advisor or similar customer-facing aftersales role.
• Excellent customer service, telephone, and communication skills, with the ability to explain technical information in a clear and customer-friendly manner.
• Good understanding of vehicle servicing, maintenance, repair processes, and Vehicle Health Checks (eVHCs).
• Strong organisational, administrative, and time management skills with excellent attention to detail.
• Experience reviewing eVHC reports and communicating repair recommendations to customers.
• Ability to work effectively with Workshop Controllers, Workshop Managers, technicians, and Parts Departments to support workshop efficiency.
• Knowledge of manufacturer systems, dealership processes, and aftersales standards.
• Commercial awareness with experience identifying and maximising upselling and aftersales opportunities.
• Proficient in the use of dealership management systems and digital communication platforms.
• Proactive, customer-focused approach with strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.