Apprentice Customer Experience Specialist

Apprentice Customer Experience Specialist - Mercedes-Benz Oxford

Learn skills that will set you up for life.

We are looking for an enthusiastic and customer-focused Apprentice Customer Experience Specialist to join our automotive retailer team. This is an exciting opportunity to develop a career within the automotive industry while gaining valuable customer service experience and a nationally recognised qualification.

You will play a key role in delivering an exceptional customer journey, supporting customers both in person and through digital communication channels. Working alongside experienced colleagues, you will learn how to build positive customer relationships and ensure every interaction reflects the highest standards of customer care.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover

What you'll do day to day

• Welcome customers to the dealership in a professional and friendly manner.
• Support the delivery of an exceptional customer experience across all departments.
• Assist customers with enquiries via telephone, email, live chat, and face-to-face interactions.
• Maintain accurate customer records using internal systems and databases.
• Support customer satisfaction activities and follow-up communications.
• Assist with appointment bookings for sales, service, and repair activities.
• Monitor and respond to customer feedback, surveys, and online reviews.
• Work closely with Sales, Service, Parts, and Administration teams.
• Ensure customer concerns are handled efficiently and escalated where necessary.
• Promote dealership products and services where appropriate.
• Comply with company policies, health and safety requirements, and data protection regulations.

Helpful skills and qualifications

Don't worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication and interpersonal skills.
• Positive and professional attitude.
• Strong organisation and attention to detail.
• Good IT skills, including Microsoft Office.
• Willingness to learn and develop new skills.
• Ability to work as part of a team.
• Customer-focused mindset.
• GCSEs (or equivalent) in English and Maths, Grade 4/C or above preferred.
• Commitment to completing the apprenticeship programme.

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.