Head of Operations

The Head of Operations is responsible for the overall operational leadership and performance of the Grind-owned estate. This role is a leadership position and is accountable for ensuring operational performance, standards and commercial results are delivered consistently across all company-owned locations.
While the Operations Manager oversees the day-to-day performance of individual sites, the Head of Operations leads the operations function as a whole, setting the direction for the estate and ensuring the operational team is supported to deliver strong results.
The role operates at an estate-wide level and requires someone who can combine strong commercial judgement, operational expertise and people leadership to ensure the estate performs consistently and sustainably.
The Head of Operations will work closely with the Managing Director and the wider Support team to ensure that operational delivery across Grind-owned sites aligns with the wider strategic priorities of the business.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• Extra Holiday: Gain an extra day of holiday for each year you spend with us, capped at 3 additional days.
• NEST Pension: We offer a pension scheme to help you plan for your future.
• Financial support: access to interest-free, short-term loans when you need them most
• Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shift
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.

Coffee is at the forefront of what we do and who we are. We are coffee specialists and have always aspired to deliver the best quality, service, and consistency of product at all our Grind locations. Each of our cafés has an incredible team serving speciality coffee, mixing cocktails, and cooking amazing food-all to the beat of a great playlist.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.