Key Account Handler

Key Account Handler

Location: Bristol

About Us: At Gregory Distribution Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description: At Gregory Distribution, we are seeking a proactive Key Account Handler to support key customer accounts through effective delivery coordination, accurate data management, KPI reporting, and excellent customer service. Working closely with internal teams, you will help resolve issues quickly and ensure smooth day-to-day operations.

Key Responsibilities

• Develop and maintain strong working relationships with key customer contacts.
• Communicate effectively with customers and internal teams via email, telephone, and Microsoft Teams.
• Update customer systems with scheduled collection and delivery time slots.
• Liaise with transport planners, warehouse teams, and subcontractors to ensure efficient operations and that all collections and deliveries run as planned.
• Utilise customer-specific Transport Management Systems (TMS) to import, review, and manage delivery information.
• Monitor GDL and customer tracking systems to maintain real-time operational visibility.
• Promptly communicate any delays, issues, or service disruptions to customers.
• Ensure all data is accurately recorded within internal systems to support complete and reliable OTIF reporting.
• Manage and maintain a robust returns and refusals process in line with varying customer contractual agreements.
• Administer all time-change requests from planning teams and confirm amendments directly with customers.
• Attend daily and weekly customer service meetings, including presenting KPI data where required.
• Complete and maintain weekly KPI trackers for each customer account.
• Continuously identify opportunities for improvement through close collaboration with customers.
• Identify and process additional contractual charges, including demurrage and redelivery costs.
• Ensure all operations comply with relevant health, safety, and environmental legislation and regulations.
• Adhere at all times to Health & Safety policies and Safe Systems of Work, recognising their critical importance to the business.

Requirements

• Previous experience working within the Transport, Logistics industry.
• Proven experience in customer service/account management.
• Have excellent communication skills both written and verbal.
• Able to work as part of a team and on your own initiative.
• Excellent organisation skills and ability to prioritise workload with a proactive approach.
• Attention to detail and the ability to meet deadlines.
• Proficiency in MS packages, including Word, Excel and Outlook.

Why Join Gregory Distribution Ltd?

• Competitive Salary: £31,000 per annum.
• Hours: 06:00hrs-18:00hrs, 4on4off shift pattern, with some flexibility required to support operational requirements.
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply

If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!

Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.

Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us: For any queries, please contact our Recruitment Team at recruitment@gregory.co.uk. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.

Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.

*Subject to terms and conditions.