Injury Claims Handler

As an Injury Claims Handler, you'll be investigating and negotiating settlement of injury claims, within your limits of authority and in accordance with policies and regulatory requirements, whilst preventing loss and fraud to deliver fair outcomes and a first-class customer service to our policyholders. You'll compile, process and record information relating to potential claims, liaising with Agents, policyholders and third parties to ensure the facts of the claim are established in accordance with policies, regulatory requirements and SLAs.

As a role model in the department, you'll check and provide feedback on claims files and processes, revising estimates as required, to ensure a proactive and consistent approach. You'll also coach and guide your colleagues on more technical and complex claims, handling some referrals to improve the knowledge of less experienced team members and support effective decision making.

You may also deputise for Team Leaders and Senior Technicians as required.

• Exciting development opportunity within the Injury Claims department
• Take the next step in your claims career
• This is a hybrid role with 80% homeworking and 20% based in the Bristol office

You're an accomplished Injury Claims Handler with demonstrable experience of Public Liability and Employers Liability claims. You are able to confidently manage a portfolio of your own claims from end to end. You also have a track record of settling more complex and/or technical claims in an efficient manner.

To join our team, you must also have.

• Strong negotiation skills, with the ability to drive progression of claims to settlement, whilst getting the best for our customers
• The ability to implement strategy and identify any potential process improvements to settle claims as effective as possible
• Excellent written and verbal communication skills to progress claims
• The ability to manage productive stakeholder relationships
• Strong organisation skills and be able to manage your time successfully to deliver results
• Experience of coaching and mentoring others and able to demonstrate active listening skills is desirable

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.