Senior Technical Project Officer

Working for City Hall makes a difference to the lives of Londoners. Our staff are at the centre of long-term planning and development for our great city.

Good Growth

Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.

About the team

The Mayor's Infrastructure Coordination Service (ICS) is an innovative, award-winning, multi-disciplinary team that drives better collaboration in the planning and delivery of London's utility infrastructure. The ICS operates four main service lines: the Streets Service (promoting collaborative streetworks and the dig once approach), the SuDS through Streetworks Market (launching the UK's first environmental services market for SuDS). the Development Service (accelerating utility connections for strategic developments), and the Planning Service (undertaking long-term infrastructure planning for London).

About the role

This role will be based in the ICS Streets Service. We are looking for technical expertise with experience in utilities, engineering, streetworks, infrastructure planning/regulation, or construction to take on a range of workstreams linked to technical aspects and project delivery. The ideal candidate will have a problem-solving mindset and enjoy applying analytical and creative thinking skills to address blockers, thereby challenging the status quo.

This role will work closely with partners across industry to promote the dig once approach to streetworks - where utilities, supply chains and highway authorities reduce disruption across London by working together and employing innovative construction techniques/technologies.

We are looking for someone with streetworks, utilities, or engineering experience to unpick delivery challenges to the dig once approach and develop best practice so that collaboration becomes "business as usual." You may work on topics including: mains rehabilitation programmes, streetwork and network management issues, repurposing abandoned assets, energy transition, public realm, repurposing and future proofing, amongst others.

The role requires strong problem-solving skills, organisation and attention to detail, as well as an ability to communicate effectively in a variety of forms with a diverse range of stakeholders.

The ideal candidate will have demonstrated knowledge and practical understanding of infrastructure issues described above-but we will also consider those with a relevant background who can pick up new technical knowledge quickly.

What your day will look like

• Manage technical projects and processes for the ICS and act as an interface with technical stakeholders to secure delivery objectives and resolve technical barriers / issues.
• Ensure timelines and deliverables are met; establish and maintain an effective project management approach.
• Build new and maintain existing partnerships to assist the activities of the ICS; manage occasionally conflicting stakeholder needs, influence participation and persuade parties to change internal practices to drive long-term change in ways of working.
• Apply and drive continual improvement of supporting digital tools, alongside specialised expertise to conduct technical activities.
• Gather and effectively analyse relevant data to monitor and evaluate processes, validating ICS activities.
• Provide advice on infrastructure coordination issues to the Mayor and other senior leaders.
• Take the initiative to research emerging areas, generate analysis and explore technical feasibility of solutions.
• Synthesise complex viewpoints and gain buy-in through compelling, well-thought arguments.
• Build and maintain up-to-date awareness of regulatory, legislative, technical and policy changes in the infrastructure field.
• Establish and maintain positive working relationships within and outside the GLA.
• Manage project resources in accordance with the GLA's policies and Code of Ethics and Standards.
• Realise the benefits of London's diversity by promoting and enabling equality of opportunities to benefit the diverse needs and aspirations of London's communities.
• Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Technical expertise on issues related to the water and Streetworks sectors, and addressing surface water flooding issues, as well as substantial experience relating to: Construction, Streetworks, Utilities, Development, Capital Delivery or similar.
• Excellent written and oral skills and a track record of successful stakeholder communications, including producing effective visuals.
• Ability to use a range of office and data-related software and digital tools, to an advanced level.
• Degree or work experience in an engineering field (preference for civil engineers).
• Ideally, experience in the field of infrastructure policy/projects and familiarity with the GLA's priorities/initiatives in this space. Strong programme and project management skills and experience, including evidence of successful delivery to time and budget, and refining processes over time

Behavioural Competencies

Problem solving

...is analysing and interpreting situations from a variety of viewpoints, and finding creative, workable and timely solutions.

Level 3 indicators of effective performance

• Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding
• Actively challenges the status quo to find new ways of doing things, looking for good practice
• Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues
• Initiates consultation on opportunities to improve work processes
• Supports the organisation to implement innovative suggestions

Research and analysis

...is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.

Level 3 indicators of effective performance

• Expands networks to gain new information sources for research and policy development
• Identifies and implements methods to ensure intelligence is of a high quality
• Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights
• Tailors research investment in line with likely impact for Londoners and policy priorities
• Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders

Planning and Organising

... is thinking ahead; managing time, priorities and risk; and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 2 indicators of effective performance

• Prioritises work in line with key team or project deliverables
• Makes contingency plans to account for changing work priorities, deadlines and milestones
• Identifies and consults with sponsors or stakeholders in planning work
• Pays close attention to detail, ensuring team's work is delivered to a high standard
• Negotiates realistic timescales for work delivery, ensuring team deliverables can be met

Communicating and Influencing

... is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 3 indicators of effective performance

• Encourages and supports teams in engaging in transparent and inclusive communication
• Influences others and gains buy-in using compelling, well-thought-through arguments
• Negotiates effectively to deliver GLA priorities
• Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
• Advocates positively for the GLA both within and outside the organisation

Building and Managing Relationships

... is developing rapport and working effectively with a diverse range of people; and sharing knowledge and skills to deliver shared goals.

Level 2 indicators of effective performance

• Develops new professional relationships
• Understands the needs of others, the constraints they face and the levers to their engagement
• Understands differences, anticipates areas of conflict and takes action
• Fosters an environment where others feel respected
• Identifies opportunities for joint working to minimise duplication and deliver shared goals

Organisational Awareness

... is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.

Level 2 Indicators of Effective Performance

• Challenges unethical behaviour
• Uses understanding of the GLA's complex partnership arrangements to deliver effectively
• Recognises how political changes and sensitivities impact on own and team's work
• Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas
• Follows the GLA's position in the media and understands how it impacts on work

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

This role is based at London Fire Brigade's Head Office (Union Street SE1 0LL).

How to apply

If you would like to apply for the role you will need to submit the following:

1. Personal statement with a maximum of 500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.
2. Up to date CV.
3. Confirmation of where candidates first saw the job role advertised (unmarked). This information is purely for internal information gathering and will not affect the application.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the essential criteria in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345).

As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

We may close this advert early if we receive a high volume of suitable applications.

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Alasdair Thomson would be happy to speak to you. Please contact them at Alasdair.Thomson@london.gov.uk.

To find out more about the Infrastructure Coordination Service and what it is like to work in the team, we encourage prospective applicants to visit our team microsite: GLA's Infrastructure Coordination Service: New Roles. The microsite provides an overview of the team's work, current priorities and impact, as well as details of two online information webinars where you can hear more about the roles and ask questions directly to members of the team.

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you'll be invited to an interview/assessment.

The interview/assessment date is: W/c 16th or 23rd November 2026.

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

GLA staff are working a minimum of 1 day per week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

Secondment Opportunity

If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying

• On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;
• successfully completed your probation period and are performing to the required standard for your current role; and
• at least 18 months service with the GLA

If you do meet the criteria listed above, you will need to complete the Approval for secondment application form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy. This form must be received by the closing date of the vacancy. Failure to provide this form will mean your application cannot be progressed.

If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. For further information, please see Secondment Policy and Procedure.

IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the Approval for secondment application form as it is not a secondment.

If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 500 words to the 'Additional Documents' section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images.

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

In addition to a good salary package, we offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.