Assistant Resident Services Manager in London

• Support the Resident Services Manager in the delivery of the Grainger customer service strategy and service to our agreed standards
• Manage the team of Resident Services Associates (RSA)
• Lead the RSA team to increase resident satisfaction with service delivery
• Lead the RSA team to deliver high-quality resident services
• Collaborate with company-wide colleagues to ensure excellent customer service
• Lead the RSA team to encourage and support resident engagement
• Management of the RSA team rota
• Promote Grainger and build good relationships with external partners
• Deputise for Resident Services Manager as and when required

A full job description can be downloaded below.