Service Advisor - Automotive

Full job description

Service Advisor - Automotive (Kia & BYD)
Full Time - Permanent
Location: EMG Kings Lynn
Hours: Monday - Friday8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pm
Salary: £35,000 OTE per annum (negotiable depending on experience)

Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025 - and we're excited to be expanding our talented team at EMG Kings Lynn, home to both our Kia and BYD dealerships.

Why work for us?

• Friendly, modern work environment
• Competitive pay + training
• Staff Discount
• Well being support
• Staff events
• Career progression in a trusted dealer group
• Deliver great service, build real customer relationships
• Open door policy

What You'll Be Doing

• Welcoming customers and managing their service journey with a friendly, customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
• Liaising confidently with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit both the customer and the department.
• Spotting areas for improvement to help us continuously enhance our service standards.

What We're Looking For

• Strong IT skills, with the ability to learn new systems quickly.
• A proactive, solutions-focused mindset.
• Genuine passion for customer service and relationship-building.
• Experience selling or promoting additional services in a service environment.
• Excellent communication skills, both written and verbal.
• Previous experience as a Service Advisor or in a similar customer-facing automotive role.
• A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
• A full UK driving license. (Essential)

If you are interested in learning more about this position, then please