Front of House Supervisor

GAUCHO is looking for an experienced and passionate Front of House Supervisor to join our GAUCHO Birmingham Team! The ideal Supervisor candidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence.

Training and Benefits

• 50% off your food bill at all GAUCHOs.

• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.

• Career development and progression.

• Staff breakfast and dinner provided on every shift worked.

Key Responsibilities of a GAUCHO FOH Supervisor

• Work with the restaurant team to offer an exceptional GAUCHO experience to all our guests through heightened hospitality.

• Be the face of Gaucho and demonstrate service excellence while following the GAUCHO Cycle of Service and standards.

• Strengthen and maintain product knowledge in order to host tables and guide guests with personalised menu choices.

• Support and assist the management team to maximize sales revenues by driving covers and average spend per head.

• Comfortable delegating responsibilities out to the FOH team.

• Assist Management team with 1-2-1's and FOH team management.

• Support, train and guide all new team members according to brand standards.

• Ensure all guest orders are received and processed professionally and accurately.

• Help maintain a clean and organized restaurant at all times and follow all set-up and breakdown procedures.

• Close the restaurant according to brand standards and complete closing admin duties

Requirements for a GAUCHO Supervisor

• Demonstrate warmth and empathy towards guests and colleagues

• To always take a positive approach to your own role acting as a role model to all new members of the team

• Comfortable working alongside management team and possess strong communication skills

• Work well within a team (be a team player) and a fast-paced environment

• Be approachable and well mannered

• Be professional and respectful at all times