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Caretaker Supervisor

Hybrid in Tyne and Wear·Added today (last checked 13 Nov)

Gateshead Council

25 open roles

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Our summary

Salary: £33,119 - £35,570 a year
About £2,280 - £2,430 a month after tax.
Work mode: Hybrid, Tyne and Wear
Contract: Permanent
Closing date: Apply by Tuesday 24 November
Holiday: 28 days holiday
Commute: Cycle to work scheme

Skills

Requirements

What we're looking for

We're seeking an organised and approachable supervisor who can lead by example and build positive relationships with colleagues, residents and partners.

Ability to work independently and use initiative to resolve issues and challenges.
Strong commitment to equality, diversity and inclusion.
Excellent communication and interpersonal skills.
Ability to organise workloads and prioritise effectively.
Customer-focused with a passion for delivering excellent service.
Experience delivering high-quality customer service.
Experience working independently with minimal supervision.
Experience of supervising, motivating or supporting staff performance.
Experience communicating effectively with a range of stakeholders.
Experience working with internal and external partners to achieve positive outcomes.

Pay & benefits

What you'll get

Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
Outstanding Pension Scheme: We don't just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions - a cost-effective, environmentally friendly way to drive (after 12 months service).
Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services - plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

The role

What you'll do

As a Caretaker Supervisor, you'll play a key role in leading and developing a team dedicated to providing an outstanding caretaker service. Responsibilities include:

Leading and motivating a team to deliver a high-quality, customer-focused caretaker service.
Ensuring all caretaker duties are carried out in accordance with Health & Safety, Fire Safety and Building Safety requirements.
Conducting regular inspections to maintain exceptional cleanliness standards across multi-storey blocks.
Coordinating customer inspections and responding to feedback.
Recruiting, training and developing team members to achieve their full potential.
Delivering inductions, training and ongoing support for new employees.
Monitoring performance through regular one-to-ones, appraisals and target setting.
Managing attendance and wellbeing in line with Council policies and procedures.
Maintaining and managing out-of-hours call-out rotas.
Participating in an emergency call-out rota to support residents when needed.
Taking ownership of customer enquiries, complaints and neighbourhood issues, identifying opportunities for service improvement.
Working collaboratively with internal teams, contractors and external agencies.
Maintaining stock levels, ordering supplies and ensuring equipment is available and fit for purpose.
Supporting the continuous improvement and development of the caretaker service.

This is a varied role that combines leadership, customer service, operational management and front-line support.

Lead, Inspire and Make a Difference in Our Communities

Are you a proactive leader with a passion for delivering excellent services and creating safe, clean environments for residents? Do you enjoy leading teams, solving problems, and making a visible difference in communities every day?

We are looking for an enthusiastic and motivated Caretaker Supervisor to lead our caretaker team and ensure the highest standards of cleanliness, safety, and customer service across our multi-storey residential buildings.

This is a fantastic opportunity for someone who thrives in a hands-on role, enjoys managing people, and takes pride in delivering services that positively impact residents and neighbourhoods.

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Hiring process

The process described covers submitting an online application form, with shortlisting/interview selection based on the information provided 1 interview

Hiring process

You can apply online using the apply now button below. Within the form, you'll be asked for details about you, your career history, skills, experiences and qualifications.

We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don't hesitate to reach out to our recruitment team via recruitment@gateshead.gov.uk

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.

About Gateshead Council

Industry: Local government

In their own words

About the company & team

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We're delighted that you're interested in working with us. You'd be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you'd be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we're confident that it isn't just the salary that attracts our staff.

All open roles at Gateshead Council