Junior Credit Controller

• Ability to build and develop excellent working relationships with both your internal and external customers
• Can-do attitude, open to change and new ways/approaches of working
• A methodical approach to work with a high attention to detail and accuracy. As well as being well organised, reliable and proactive.
• Taking ownership of the role and workload, prioritising tasks effectively and consistently meeting processing deadlines.
• Good verbal and written communication skills
• Good IT skills including excel

• Basic understanding of credit control or accounts receivable would be advantageous, with full training provided where required

Role Purpose

You will be the first point of contact for Credit Control administration, with responsibility for managing the Credit Control New Account inbox efficiently, ensuring new customer accounts are set up accurately, emails responded to promptly and in accordance with SOX compliance requirements and internal procedures.

You will also provide essential administrative support to the wider Credit Control Department. This role requires excellent attention to detail, accuracy and organisational skills, with the ability to manage priorities and ensure tasks are completed efficiently and to a consistently high standard.

As part of the Credit Control team, you will have the opportunity to learn and develop within the Credit Control function from an entry-level position, gaining practical experience and knowledge across key Credit Control processes and responsibilities, whilst looking after your own ledger.

• Assist in Credit Control for receipt and storage of all new account opening forms
• Ensuring new account forms have been completed fully from Onboarding
• VAT validation checks
• Customer Business and Delivery address checks
• Obtain Credit Check reports
• Coordinate Credit Control Team Lead authorisation of new accounts set up
• Create new account on D365 system
• Communicate to business stakeholders that account has been created and sales orders can be entered
• Update customer data on D365 system to accurate reflect subsequent changes required
• Release on hold accounts as required and ensure any temp hold are replaced at the required time
• All in line with SOX requirements (specific SOX training will be given)
• Working closely with other Departments, such as Sales and Onboarding
• Ownership of smaller ledger; learning to be a proactive Credit Controller building key relationships with external and internal stakeholders.
• Issuing monthly statements / copy invoices
• Raising any Customer Queries with the relevant departments
• Obtaining proof of payments
• Escalating issues to Team Leader or AR Manager as required
• Releasing of customer orders as required
• Posting of payments received onto D365
• Full training will be given
• Assist with ongoing Credit Control activities as and when required, such as copy invoices, statements, invoicing uploading to Customer portals.
• Keeping up to date with in-box emails
• General ad hoc duties as advised by your Manager

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

lOCATION: Coventry