Night Porter

Benefits

• Competitive night shift premium pay.
• Uniform provided.
• Employee discounts on hotel stays and food & beverage.
• Career progression opportunities within the hospitality group.

Job Purpose
The Night Porter is primarily responsible for maintaining the safety, security, and security oversight of the hotel premises during the night hours. While security is the core priority, this role also provides essential front-of-house guest services and assists with light operational and housekeeping duties to ensure a smooth transition to the morning shift.

Key Responsibilities

Security & Safety (Primary Focus)

Customer Service & Front Desk

Operational & Housekeeping Support (Light Lifting)

• Conduct regular, scheduled patrols of all internal public areas, corridors, and external hotel perimeters.
• Monitor security systems, CCTV cameras, and fire alarm panels, reporting any anomalies immediately.
• Ensure all external doors, windows, and entry points are securely locked and unauthorized access is prevented.
• Act as the primary point of contact and coordinator during night-time emergencies, including fire alarms or medical incidents.
• Maintain a comprehensive night log of all security checks, incidents, and notable occurrences.
• Provide a warm, professional welcome to late-arriving guests and efficiently manage the late check-in process.
• Assist departing guests with early check-outs, processing payments accurately.
• Respond promptly and politely to guest inquiries, complaints, or room service requests during the night.
• Manage the hotel switchboard, handling incoming night calls and taking accurate messages.
• Sort, move, and organize clean and dirty hotel linen deliveries using carts or cages.
• Distribute extra linen, towels, or guest amenities to rooms upon request.
• Set up meeting rooms or breakfast areas according to instructions for the morning shift.
• Perform light cleaning duties in the lobby and public areas to maintain high standards of presentation.