Customer Service Specialist - Billings & Bank Feeds
Our Support Team We pride ourselves on our exceptional customer support, and to help us continue this we're looking for customer service professionals who are interested in a career in fintech, to…
UK jobs. Bigger possibilities.
136,000+ live jobsHybrid in Edinburgh·Full-time·Added 25 days ago (last checked 9 Oct)
£27,500 - £33,500 a year
Gross, as stated in the ad.
Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.
Be near Edinburgh for hybrid days
No relocation package mentioned.
33 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
5% matched pension
The employer matches what you pay in, per the ad. The legal minimum is 3%.
Cycle to work scheme
Commuter benefits named in the ad.
Nice to have
Annual starting salary of £27,500 - £33,500 per annum depending on experience, with room to progress within the role.
Our starting salaries typically leave some opportunity for growth within the band as salaries are linked to performance expectations to nurture our culture of fairness, learning and development.
We pride ourselves on creating a fantastic place to work, with benefits and perks including (but not limited to!) the following:
Find out more about our benefits package here!
Our Events Team
FreeAgent's Events team forms a core pillar of our wider Communications department, collaborating closely with content, design, PR, social media, video, email, and campaign specialists. We design and deliver high-impact event experiences across our key external growth segments - Accountancy Practices and Small Businesses - as well as driving internal engagement and team alignment. We pride ourselves on maintaining a creative, supportive, and fast-paced environment where collaboration and innovation thrive.
The role
The Events Executive is a dynamic and hands-on role responsible for supporting the end-to-end planning, logistics, and execution of FreeAgent's event portfolio. Operating across both Practice and Small Business marketing streams, this position supports key commercial growth objectives by engaging prospective partners and enticing new small business customers to join FreeAgent.
Additionally, this role serves as a vital operational support to the Chief Marketing Officer (CMO), managing internal Communications team logistics, offsites, learning initiatives, and delivering key internal culture initiatives like our monthly 'Tea(m) time' afternoon tea.
Success in this role relies on building strong working relationships with internal Campaign managers across Comms, Sales, and the Executive Leadership team (specifically the CMO).
This role supports internal alignment by:
Please also make sure you're familiar with the hiring process for this role so you can ensure your application contains all the information we need.
We believe in a strong work-life balance, we don't work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams.
At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
Work pattern for this role
This is a permanent full-time role (Monday to Friday, 9am to 5pm)
This role will be based in our Edinburgh office, however there will be an opportunity to adopt hybrid working, under an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for years.
One last thing, FreeAgent is moving house! 🏡
Next year we'll be moving to our swanky new pad to the west of Edinburgh, with superb employee facilities and close to multiple transport links. We'll share more details with you as you go through the hiring process.