Fleet Aftermarket Business Manager

Hybrid in Dunton +1·Added 2 days ago (last checked 3 Nov)

Ford UK

13 open roles

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Our summary

Work mode: Hybrid, Dunton +1

Skills

Nice to have

Telematics

Requirements

What we're looking for

B2B Fleet or Automotive Service Experience: Proven track record in a customer-facing role within the automotive, fleet, or commercial transport sector (e.g., Fleet Aftermarket, Fleet Account Management, Fleet Sales, Fleet Business Development, or Dealer Service Operations).
Consultative Relationship Management: Demonstrated success in consultative selling, client retention, and managing multi-stakeholder relationships at operational and managerial levels.
Advanced Data & Excel Competence: Confident handling and manipulating vehicle/fleet datasets (e.g., managing VIN lists, advanced sorting/filtering, lookups, and reporting) to draw actionable business insights.
Strong Communication & Influencing Skills: Ability to navigate complex customer conversations, articulate technical or operational details clearly, and build collaborative bridges across cross-functional departments.
Mobility & Commitment to Travel: A full UK driving licence and willingness to travel nationwide for client meetings, alongside regular office attendance at our Dunton Campus.

Nice to have

Familiarity with light commercial vehicles (LCVs), commercial fleet maintenance operations, or connected telematics platforms.
Prior experience working within an automotive OEM or large commercial dealer network.

The role

Join the heart of the Ford Pro ecosystem as a Fleet Aftermarket Business Manager. In this high-impact, consultative role, you will be the trusted strategic bridge between Ford's largest commercial fleet clients and internal operations, championing vehicle uptime, resolving critical service challenges, driving parts sales and modern connected vehicle solutions across the UK.

What you'll do

Strategic Client Management & Retention: Act as the dedicated aftermarket business partner for key commercial fleet clients; maintain regular consultative contact, protect the customer journey, and address service concerns before they impact brand loyalty.
Uptime & Issue Resolution: Partner closely with internal specialists, including Product Development, Warranty teams, and the FordLiive Centre to eliminate operational bottlenecks, resolve complex technical/service escalations, and maximise vehicle uptime.
Proactive Aftermarket Growth: Conduct regular, proactive customer visits nationwide to identify opportunities for selling value-added service solutions, genuine parts agreements, and extended maintenance offerings.
Connected Vehicle & Data Insights: Leverage Ford Pro connected vehicle tools and fleet data to deliver actionable insights to clients, predicting maintenance needs and enhancing fleet efficiency.
Fleet Data Management: Analyse and manipulate large fleet datasets, managing VIN lists, cross-referencing campaign data, and tracking service campaigns using advanced Microsoft Excel tools.
Cross-Functional Collaboration: Serve as the unified voice of the customer within Ford, feeding field insights directly back to Sales, FCSD leadership, and Quality engineering teams.

About Ford UK

Ford is an automotive company whose range spans cars, vans and pickups, including all-electric models such as the Puma Gen-E, alongside commercial-vehicle-oriented tools, software and services under the Ford Pro brand.

Beyond vehicle sales, the company offers related services to customers, including vehicle financing through Ford Credit, plus promotions, servicing and repairs.

Industry: Automotive

In their own words

Additional information

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favorable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the
Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

This position is based in Dunton, Essex and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

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