Cabin Service Academy Experience Specialist

Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.

• Support and coordinate Cabin Server training activities, including service standards and in-flight choreography.
• Maintain an exceptional Academy environment, ensuring all training spaces, materials, and resources are fully prepared and presented to the highest standard.
• Act as the guardian of the Academy experience, continuously enhancing hospitality, presentation, and operational excellence.
• Coordinate training logistics, including classroom setup, equipment, catering, refreshments, and visitor hospitality requirements.
• Manage Academy supplies, stock levels, shopping requirements, deliveries, and storage to support day-to-day operations.
• Maintain training records, qualifications, and compliance documentation in line with company procedures and regulatory requirements.
• Schedule and administer new hire and recurrent training programmes, communicating updates and logistics to Cabin Servers and leadership teams.
• Support training coordination through reporting, training needs analysis, and the organisation and administration of training events and programmes.

• Flexibility to support occasional early morning Academy preparation in accordance with training schedules and occasional help at weekends.

Flexjet is currently seeking a Cabin Service Academy Experience Specialist who will be responsible for supporting the coordination, preparation and day-to-day operations of Cabin Specialist training.

Acting as a guardian of the Academy experience, this role will ensure an exceptional training environment through meticulous attention to detail, outstanding presentation and a luxury hospitality mindset. The role will work closely with Cabin Specialist leaders, Cabin Specialist Ambassadors, Cabin Specialist teams and Operations to ensure the Academy consistently reflects Flexjet Red Label standards of excellence

• Previous experience in luxury hospitality, premium aviation, or a similar high-end customer-facing environment.
• Experience coordinating training activities and providing administrative support within a service-focused setting.
• Strong communication, organisational, and interpersonal skills, with the ability to work effectively in a fast-paced team environment.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Exceptional attention to detail, presentation standards, and a commitment to delivering service excellence.
• Proactive, adaptable, and results-driven, with the ability to quickly build knowledge, anticipate requirements, and work independently with minimal supervision.
• May require occasional lifting/moving, pushing or pulling up to 12 kg.

Flexjet is an equal opportunities employer. We are committed to fostering an inclusive environment and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010.

Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.