Quality Control Representative

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.

Role: Quality Control Representative
Location: 5 days a week - London, White City

The Quality Control Representative protects the quality of our BDR bookings and keeps field sales calendars running smoothly.

Responsibilities

• Evaluate BDR calls to ensure appropriate qualification, clear value communication, and adherence to expected call standards

• Identify and report recurring trends, issues, and opportunities to improve call and booking quality

• Act as the first point of contact for scheduling queries from merchants and internal stakeholders

• Manage meeting schedules, including cancellations, rescheduling, and reassignment of appointments

• Liaise directly with merchants to confirm, reschedule, or retain booked meetings where required

• Maintain accurate, up-to-date CRM records and Sales Manager calendars

• Optimise meeting allocation to support efficient routing and minimise travel time for field representatives

Skills & Attributes

• Confident, professional communicator with a strong phone presence

• Builds rapport quickly with business owners and handles objections well

• Resilient and composed when handling rejection, pushback, or challenging interactions

• Highly organised, with strong attention to detail across scheduling, CRM, and quality evaluation

• Analytical thinker, confident delivering clear, objective, and constructive feedback

Our Values

At Flatpay, how we work matters as much as what we achieve.

• Happy Humans - We bring energy to our work and create teams people enjoy being part of.
  No Assholes - We perform at a high level while treating colleagues and customers with respect.
  It's Our Business, Own It - Everyone takes responsibility and manages their work like it's their own business.
  Start With No - We challenge ideas, think commercially and focus on what truly creates value.
  Sky-High Ambitions - We set bold goals and expect people to keep raising the bar.
  The Best Argument Wins - Titles don't decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

• Previous experience in a call-based environment (e.g. sales, customer service, or quality assurance)

• Experience handling high volumes of calls, bookings, or customer interactions

• Familiarity with CRM systems and maintaining accurate records

• Comfortable evaluating performance against defined standards and providing structured feedback

• Fluent in English

• Right to work in the UK (unfortunately we can't offer visa sponsorship right now)

Hiring Process

1. Application Review - Our Talent Team reviews your CV to assess experience and potential fit

2. Talent Team Call (20 to 30 minutes) - A conversation to understand your background and discuss what motivates you

3. Manager Interview - A 1:1 Microsoft Teams interview with the Manager

4. Offer - Successful candidates receive a fast turnaround to offer