Commis Waiter

On-site in London·Added 2 days ago (last checked 12 Oct)

Firmdale Hotels

49 open roles

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Overview

Job details

Apply by Monday 9 November
The date the employer’s listing closes.

Benefits

Cycle to work and season ticket loan
Commuter benefits named in the ad.

Skills

Cleaning

The role

Join the vibrant team at Firmdale Hotels' Charlotte Street Hotel and embark on an exciting journey in the world of hospitality! We're thrilled to offer an exceptional opportunity for a passionate individual to join us as a Commis Waiter.

At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, and our Commis Waiters play a crucial role in achieving this goal. As an entry-level position perfect for those with aspirations in Food and Beverage, you'll be at the heart of our dynamic team, attending to guest requests with efficiency and warmth.

Responsibilities

Assist in providing exceptional service to guests by attending to their requests promptly and courteously.
Familiarise yourself with the menus and order of service to accurately answer guest queries and make recommendations.
Work closely with the team to ensure smooth service delivery and maintain high standards of cleanliness and presentation.
Collaborate with kitchen staff and other team members to coordinate food and beverage orders.
Set and clear tables efficiently, ensuring a clean and tidy dining area for guests.
Handle guest inquiries, feedback, and complaints professionally, escalating issues to management when necessary.
Adhere to all health and safety regulations and procedures to ensure the well-being of guests and colleagues.
Continuously strive to improve your knowledge and skills through training and development opportunities provided by the company.
Maintain a positive attitude and uphold the company's values and standards at all times.

What you Need

Excellent customer service skills
Strong communication and interpersonal skills
Ability to work effectively as part of a team
Attention to detail
Passion for food and beverage
Adaptability and willingness to learn
Time management and organisation skills

What We Offer

We offer a competitive salary plus service charge and benefits to be discussed at venue
Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
Discounted cinema tickets, gym membership, travel, retailers and restaurants
Complimentary meals on shift
Referral bonus scheme for recommending top talent
Flexible scheduling without split shifts
Dry cleaning service for work attire and discounted personal dry cleaning
Enhanced holiday allowance based on length of service
Season ticket loan for convenient commuting
Ongoing training, professional development, and fully funded English lessons
Regular social events, team activities, and fitness sessions
Benefits like cycle to work scheme and annual long service awards
One allocated paid day per year for volunteering work
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
And much more!!

About Us

Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.

With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.

You'll be joining a team whose Awards and Accolades speak for themselves:

Sunday Times Best Places to Work 2024, 2025 & 2026
One Michelin Key, 2024, 2025
One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
Best Afternoon Tea, Country & Townhouse, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.