Transactions Assistant

Location: Fife House

An exciting opportunity has arisen to join the Payroll Service as a Transaction Team Assistant. We are recruiting for multiple positions to support a wide range of payroll input, payroll processing, reconciliation and payment activities.

As part of this role, you will play a key part in the delivery and continuous improvement of payroll and financial services, helping to ensure that payroll payments and reconciliations are completed accurately, efficiently and in accordance with legislation, policy and internal procedures.

• Supporting the accurate processing and delivery of payroll payments and transactions.

• Identifying, investigating and resolving payroll and payment errors.

• Interpreting and applying payroll legislation, policy, procedures and guidance.

• Processing and supporting salary sacrifice scheme applications and payroll adjustments.

• Completing reconciliations across payroll payments, bank transactions, ledger balances and suspense accounts.

• Undertaking control activities to ensure payments are correctly allocated, processed and accounted for.

• Processing BACS and Bankline payments.

• Processing HMRC and other third-party payments and deductions.

• Supporting pension-related calculations and payments where required.

• Assisting with payment runs and ensuring compliance with key performance indicators (KPIs).

• Managing overpayments, advances, corrections and adjustments appropriately.

• Providing customer support across multiple communication channels and resolving queries professionally.

• Contributing to service improvement activities and identifying opportunities to enhance efficiency and accuracy.

Contract Type: Permanent

Working Pattern: 36 hours per week, Monday to Friday

As a progressive employer, we offer the opportunity to work in this role as a "blended working" arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

We're looking for someone who brings accuracy, enthusiasm and a strong customer focus to a busy transactional environment. You will take pride in delivering high-quality work while providing a reliable and professional service to colleagues, customers and external partners.

You will thrive in this role if you can demonstrate:

• Experience in finance, payroll, banking, administration or customer service.

• The ability to process payments, financial transactions and customer enquiries accurately and confidentially.

• A commitment to delivering high-quality services and achieving deadlines.

• Strong organisational skills and the ability to manage competing priorities.

• Excellent communication skills, both written and verbal.

• Confidence using spreadsheets, databases, payroll systems and other business applications.

• Strong analytical and problem-solving skills, with the ability to identify discrepancies and investigate issues.

• Experience of reconciliations, financial controls or data validation activities.

• A collaborative approach and the ability to work effectively as part of a team.

• The ability to interpret policies, procedures and guidance and apply them appropriately.

• Professionalism, integrity and discretion when handling sensitive financial and personal information.

• A willingness to learn new systems, processes and technologies.

Above all, you'll demonstrate the Council's behavioural commitments by taking ownership, focusing on customers, working together, embracing technology and delivering results.

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

• Directorate Information - Council Department information

• Social media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

• Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk

• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

For more information, please contact: Lesley Morris, Lesley.Morris@fife.gov.uk