Customer Service Advisor

On-site in Fife·Added today (last checked 11 Nov)

Fife Council

148 open roles

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Our summary

Salary: £26,787 - £29,171 a year
Work mode: On-site, Fife
Closing date: Apply by Sunday 29 November

Skills

Nice to have

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. There are positions available within our public facing Customer Service Centres in Glenrothes and Dunfermline.

A link to the job profile is included below. You will find more information about the job and the type of person we are looking for.

The Person

You should have excellent customer care skills, display empathy and understanding, have the ability to listen carefully, respond flexibly and sensitively to all customers. You should have good literacy and numeracy skills, as well as attention to detail and accuracy. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous development as part of your role. You should be able to work on your own or as a part of a team. Also desirable is a knowledge of a wide range of Council services and related public services. You must have the ability to use multiple IT systems and have excellent administration skills.

Further Information

Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information - Council Department information

Social media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk

AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

For Further Information Please Contact : Joanne.Valente@fife.gov.uk