Assistant General Manager

OXO Tower Restaurant, Bar and Brasserie is a landmark London dining destination, renowned for its exceptional food, warm hospitality and spectacular views across the River Thames and London skyline. Located at the heart of the South Bank, OXO offers a vibrant and memorable environment where creativity, quality and outstanding service come together. As part of the team, you'll have the opportunity to work in one of London's most iconic hospitality venues, surrounded by passionate professionals and a diverse range of guests.

As Assistant General Manager, you will work closely with the General Manager to ensure the smooth daily running of the restaurant, maintaining high service standards and a cohesive, driven team. You'll be instrumental in mentoring staff, driving operational consistency, and delivering on both financial and experiential goals. This is a hands-on leadership role with real opportunity for growth within a dynamic, progressive hospitality business.

Key Responsibilities

• Support the General Manager in all aspects of day-to-day operations.
• Lead and motivate the front-of-house team, fostering a positive, collaborative working environment.
• Maintain high standards of guest service, ensuring memorable and seamless dining experiences.
• Assist in staff recruitment, onboarding, training, and performance management.
• Monitor and improve operational processes to ensure efficiency and service excellence.
• Oversee floor operations during service, ensuring smooth communication between front and back of house.
• Contribute to financial performance through cost control, upselling strategies, and team productivity.
• Champion Roe's ethos of sustainability, seasonality, and innovation in every aspect of the operation.
• Ensure compliance with health & safety, food hygiene, and licensing regulations.

About You

• Previous experience as an Assistant General Manager in a high-volume, quality-driven restaurant.
• A natural leader with excellent communication and team development skills.
• Strong understanding of restaurant operations, guest service, and financial KPIs.
• Calm under pressure, with great attention to detail and problem-solving ability.
• Passionate about food, sustainability, and forward-thinking hospitality.
• Energetic, hands-on, and always leading by example.
• Ambitious and eager to grow within a fast-evolving company.

The benefits

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Staff meal during your shift.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one year's employment).
• Sabbaticals (after three years employment).
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At OXO, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.