ServiceNow Test Engineer

Role Title: ServiceNow Test Engineer

• Support the path-to-production process from a testing perspective and produce any required testing artefacts.
• Support the pilot delivery partner(s) in their approach to test automation.

Duration: contract to run until 31/03/2027

Location: Hybrid - occasional travel to London/Corsham

The Automation Centre of Expertise (ACOE) is planning to launch an enterprise ServiceNow platform service to support complex process automation (CPA). The next phase is a pilot at confidential with a delivery partner (developing an application) but may (depending on demand and dependencies) also include a pilot at confidential with another partner.

• Test script creation and execution
• Test strategy implementation
• Test automation tools and frameworks
• ServiceNow Automated Test Framework (ATF)
• Collaborating with a diverse range of stakeholders to develop testing artefacts

• Strong stakeholder management skills
• Strong interpersonal skills

• Provisioning & environment automation; reuse component provisioning; DevOps pipeline (plus good practice); test automation reusable framework
• Common services: Incremental implementation of content and products for common platform services, common integrations, environment non-functionals, platform assurance/accreditation, monitoring & benefits automation, reusable common components, integration with ACOE reuse services
• Developer services: Incremental implementation of content and products for policy, governance, guardrails, path to live platform services, licencing, reusable components, integration into other front door processes.

• Policy, governance and guidance for the platform for the federated model of delivery in Defence
• Advice and guidance on automation and CPA architecture and technology selection
• Content to support benefits management and reuse services for the platform
• A communications campaign across Defence (including the Foundry and Defence Digital) to promote CPA awareness, provide examples, facts and figures and promote good practice
• Development of a CPA community and CPA skills
• Assessment of the pilot
• Assessment of demand for subsequent activities and production of a roadmap to support the demand
• Definition of a scorecard (for subsequent implementation) to provide analytics for the success of the platform as it scales
• Integration of CPA into the ACOE.