Operational Excellence Lead

Hybrid in Nottingham·Full-time·Added 20 days ago (last checked 12 Oct)

Experian

40 open roles

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Nottingham for hybrid days
No relocation package mentioned.
Have senior-level experience
Lead-level role.

Benefits

25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.

Skills

Requirements

Qualifications

What we're looking for

We're interested in people who bring a blend of strategic thinking, operational excellence expertise, and leadership capability.

You'll have:

Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
Experience in Operational Excellence, Business Transformation, Continuous Improvement.
Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery.
Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.

Pay & benefits

Additional Information

Benefits package includes:

Hybrid working - 40% office based
Great compensation package and discretionary bonus
Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Grade: EB9

#LI-GN1 #LI-Hybrid

This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

The role

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Are you passionate about transforming businesses, improving customer experiences, and delivering measurable commercial impact?

We're looking for an experienced Operational Excellence Leader to lead enterprise-wide change across our organisation. This is an exciting opportunity to influence strategy at the highest level, lead complex transformation programmes, and embed a culture of continuous improvement that delivers lasting results for our customers, colleagues, and business.

What you'll do

You will be a trusted partner to senior leadership, you will identify, shape, and deliver a portfolio of strategic transformation plans that improve the way we work and the experience we create for our customers.

Lead the roadmap, aligning transformation activity with strategic our priorities.
Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery.
Build compelling business cases and secure sponsorship from senior partners.
Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation.
Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
Establish governance, controls, and process ownership to ensure sustainable outcomes.
Be an internal consultant, providing expert guidance on complex challenges.
Influence and engage partners at all levels, building understanding across multiple teams.

Hiring process

3 steps2 interviews3–4 weeks in all

Easy to Apply application
Discovery with TA
With a Talent Acquisition team member
An exploratory chat with a Talent Acquisition team member to check alignment and discuss the process, timelines and the role.
Assessments / Interviews
With hiring manager and team
One or two of formal interviews, informal interviews or coffee catch-ups, online assessments, assessment centres, team meet-and-greets, or role plays and work samples, customised to the role.
Offer
Onboarding
Digitised preboarding documentation plus a structured induction programme and an 'Experian Buddy' to help new hires settle in.

Interviewing with Experian is described as a two-way, relaxed and conversational process.
Formal interviews can be accommodated in person or virtually.
New hires are partnered with an 'Experian Buddy' during onboarding.