Regional Delivery Manager

On-site in Maidstone·Added 10 days ago (last checked 3 Oct)

Evri

334 open roles

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Overview

Job details

Apply by Monday 2 November
The date the employer’s listing closes.

Requirements

Work on-site in Maidstone
No relocation package mentioned.

Skills

Requirements

What we're looking for

Current UK Driving Licence.

Proven ability to coach, support, and motivate teams.

Strong problem-solving skills and ability to plan effective contingencies.

Previous success in leading agile, high-performing teams.

Knowledge of the self-employed courier model.

Experience of setting and managing a budget.

Nice to have

Confident negotiator with adaptable communication style.

Pay & benefits

What you'll get

Salary - £40000-£45000 plus Car allowance.

The role

We're on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager, you'll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it's an opportunity to make a real impact, influence regional performance, and shape the future of delivery. If you're a natural leader with a passion for people and operational excellence, we'd love to hear from you.

What you'll do

Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.

Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.

Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.

Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.

Driving courier performance through your team to ensure success in a 7-day operation.

Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.

Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers.

Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey.

Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team.

description

Were Hiring! Regional Delivery Manager - Maidstone.

Lead. Inspire. Deliver Excellence.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look below to understand what you'll be doing as Regional Delivery Manager:

Still interested? Great News! We are looking for:

About Evri

Evri is one of the UK's largest parcel delivery companies, providing a courier service that lets customers send, track and return parcels easily, quickly and affordably. The company operates a nationwide network of more than 9,000 ParcelShops and lockers, and delivers internationally to over 200 countries and territories.

Its services are aimed at both consumers and businesses: it handles returns for high street, catalogue and online shops, offers accounts for frequent senders, and provides a bulk-send tool that connects online stores and marketplaces such as eBay, Amazon, Etsy and Shopify so sellers can import orders and manage deliveries from one dashboard. Evri also works with a nationwide network of self-employed couriers.

Industry: Parcel logistics and head-office roles
In the UK: Leeds
Website: evri.com

All open roles at Evri