Service Coordinator

As a Service Coordinator your responsibilities will involve but not be limited to:

• Service contract renewals and Software Support Agreements (plus SSAs for Ireland) whilst analysing the profitability of the contracts
• Working with the Sales and Project Managers to calculate increases
• Determining any additions or reductions to the systems in the previously 12-18 months
• Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
• Preparing proposals for the new agreements
• Invoicing the maintenance agreements
• Updating the invoicing schedule and resolve any invoice queries / raising credit notes
• Ordering Third-Party Services sold as part of the maintenance agreements.
• Ordering Software Support and Subscriptions
• Reporting invoicing figures
• Monthly maintenance forecast (for UK, Ireland & BV)
• Adding contracts to and maintaining details on the intercompany system
• Won & lost report (for UK, Ireland & BV)
• Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
• Calculating increases to call-out rates when appropriate
• Checking the input of the service invoices onto Greentree and circulating to the Team for corrections
• Approving supplier invoices
• Producing analysis of the monthly invoicing
• Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
• SAP – project development and preparation for transferring services across
• Assisting the Admin Team with general queries