Senior Patient Care Coordinator

Part-time Patient Coordinator | Deputy to Clinic Manager

At Tupsley Dental Practice, Hereford, we're looking for an experienced, highly organised and personable Patient Coordinator to join our established private practice.

This is a key role within the practice, combining patient coordination, new patient management, treatment follow-up, social media and marketing, alongside an important Deputy role supporting the Clinic Manager.

We're looking for someone who is confident taking ownership, commercially aware and experienced in leading and supporting a team. You will be a trusted member of the management team and will be expected to step up and support the Clinic Manager when required.

What we can offer you

• 24 hours per week - Tuesday, Wednesday and Friday, 8:30am-5:30pm
• GDC registration and indemnity cover, where applicable
• Fully funded CPD
• Access to funded postgraduate courses
• Genuine opportunities for career progression within the Envisage Dental Group
• Internal referral scheme - recommend great people to join our team and receive a bonus
• Gym membership
• Pension scheme
• Paid day off for your birthday

About the role

As our Patient Coordinator, you'll have your own dedicated working space and will take ownership of the patient journey, ensuring patients receive a seamless, professional and engaging experience from their first enquiry through to treatment and ongoing care.

Alongside your Patient Coordinator responsibilities, you'll form part of the practice management team, providing leadership and operational support to the Clinic Manager.

When required, you'll step into a Deputy/Duty Manager capacity, helping to ensure the practice continues to run smoothly, the team remains supported and our high standards are maintained.

Your responsibilities will include

Patient Experience & Coordination

• Taking ownership of the patient journey from initial enquiry through to treatment completion and beyond
• Building strong, genuine relationships with new and existing patients
• Following up patients with outstanding or unbooked treatment
• Supporting patients considering larger treatment plans, including implants, Invisalign and cosmetic dentistry
• Supporting recall and patient reactivation initiatives
• Monitoring patient feedback and identifying opportunities to improve the patient experience
• Working closely with reception and clinical teams to ensure patients receive consistent and proactive communication

New Patients & Practice Growth

• Managing new patient enquiries and ensuring timely follow-up
• Supporting the conversion of enquiries into appointments and treatment
• Monitoring new patient activity and identifying opportunities for improvement
• Supporting Open Days, promotions and other practice growth initiatives
• Helping to keep diaries productive by proactively reducing whitespace
• Monitoring key practice performance indicators and helping turn information into action

Social Media & Marketing

• Supporting and developing the practice's social media presence
• Supporting marketing campaigns, promotions and events
• Ensuring our communications reflect the values and patient experience of Tupsley Dental Practice

Leadership & Deputy Management

• Acting as Duty Manager when the Clinic Manager is unavailable
• Providing leadership, support and direction to the team
• Helping coordinate staffing and resolve day-to-day operational issues
• Supporting team communication, accountability and performance
• Supporting HR administration, staff training records and onboarding
• Supporting practice compliance, audits and action plans
• Assisting with routine management correspondence and administration
• Helping identify and implement improvements to practice processes
• Taking ownership and making confident decisions when required

Our approach to Patient Experience

We are a fully private practice, and providing an excellent patient experience is central to everything we do.

This role is about much more than following up treatment or filling appointments. We want our patients to feel looked after, listened to and supported from their very first enquiry through to the completion of their treatment and beyond.

Who we're looking for

You may already be working as a:

• Patient Coordinator
• Treatment Coordinator
• Assistant Practice Manager or Deputy Manager
• Senior Dental Nurse or Lead Nurse
• Dental professional with strong administrative and leadership experience

Apply today

If you're ready to take on a role where you can make a real impact on our patients, our team and the performance of the practice, we'd love to hear from you.

The Envisage Dental Group is certified B-Corp, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success. We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.

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