Event Operations and Facilities Coordinator

We are looking for an experienced and enthusiastic Events Operations and Facilities Coordinator to join our Events Team at Enable!

About Us

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people's lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour)
• Gym Membership

Reports to: Senior Business Operations Manager

Based: Wandsworth

Salary: £36,000 per annum

Contract: Full Time, Permanent

Work Arrangement: 40 hours per week, flexible working, Onsite

DBS: Basic

The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners.

We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment - willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly.

This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery.

Role Overview

The Events operation & Facilities Coordinator is responsible for the operational management, facilities, infrastructure and compliance of Enable's event venues and spaces, ensuring they are safe, well maintained, presentable and ready to support a varied programme of events and hires.

The role provides the key link between day-to-day venue and facilities operations and the wider Events Team, ensuring that operational requirements, maintenance, contractors, equipment and venue standards support the successful use of our spaces.

Alongside the core facilities and venue responsibilities, the postholder will develop strong working relationships with recurring hirers and key venue clients, providing continuity and an effective operational point of contact for venue-related matters.

The role will also support the Events Team with events where required, particularly where additional venue, facilities or operational input is needed.

Main Duties/Responsibilities

Venue and Facilities Operations

• Oversee day-to-day operational standards across Enable's event venues and spaces, ensuring they remain safe, clean, presentable and fit for purpose.
• Ensure venues are appropriately prepared and operationally ready for booked activity.
• Carry out regular venue inspections and identify maintenance, repair, presentation and operational issues.
• Coordinate and follow up maintenance and repair requirements, working with internal teams, the Council, contractors and suppliers as appropriate.
• Ensure venue defects and operational issues are appropriately recorded, prioritised, escalated and followed through to resolution.
• Coordinate cleaning, waste, utilities, access, keys and other operational requirements across event venues.
• Ensure operational equipment, furniture and venue assets are appropriately maintained, tested, stored and available for use.
• Maintain oversight of venue infrastructure and identify areas requiring repair, replacement or investment.
• Coordinate contractor access and works within venues, minimising disruption to booked activity wherever possible.
• Ensure appropriate operational records, venue documentation and asset information are maintained.
• Work proactively with colleagues to ensure operational issues that could affect future bookings are identified and addressed.

Client & Recurring Hirer Relationships

• Build and maintain positive working relationships with recurring hirers and key venue clients.
• Act as the main operational contact for designated recurring hirers and key venue clients, taking ownership of ongoing venue-related communication and follow-up.
• Develop a strong understanding of recurring hirers' operational requirements and ensure these are appropriately communicated and coordinated.
• Work with the Events Managers and Coordination teams to ensure relevant operational information is effectively handed over and understood.
• Attend client site visits and operational meetings where venue or facilities input is required.
• Ensure clients and hirers understand relevant venue procedures, site restrictions and operational requirements.
• Proactively manage venue-related concerns from initial report through to resolution, keeping hirers informed and coordinating action with relevant internal teams.
• Maintain agreed operational arrangements and records for recurring bookings, ensuring requirements, feedback and previous issues are carried forward consistently.
• Hold regular check-ins with key recurring hirers to review their experience, anticipate upcoming needs and identify improvements that support satisfaction and retention.

Event Support

• Provide venue, facilities and operational support to the Events Team where required.
• Work with Event Managers and Coordinators to identify venue or facilities requirements that may affect upcoming events.
• Assist with resolving venue or facilities issues that arise during event activity.
• Provide practical venue knowledge to support effective decision-making by Event Managers and the wider Events Team.
• Support post-event venue inspections and ensure any damage, maintenance or reinstatement requirements are identified and followed up.
• Support the Head of Events and Production Team in delivering Enable-Produced Events

Health, Safety & Compliance

• Maintain oversight of operational health and safety standards across Enable's event venues.
• Ensure required venue checks, inspections and operational records are completed accurately and consistently.
• Monitor fire safety, water hygiene and other relevant venue compliance requirements.
• Ensure appropriate fire safety equipment, emergency procedures and venue documentation are maintained.
• Support the review and implementation of venue risk assessments, operating procedures and safe systems of work.
• Ensure contractors and suppliers working within venues comply with Enable's health and safety requirements and agreed procedures.
• Review venue-related incidents and near misses, ensuring appropriate reporting, investigation and follow-up actions are completed.
• Identify operational risks and ensure appropriate action or escalation takes place.
• Support emergency preparedness across venues and ensure appropriate operational procedures are in place.
• Act as First Aider and Fire Marshal as required.

Contractors, Suppliers & Services

• Manage day-to-day relationships with relevant operational contractors and suppliers.
• Coordinate planned and reactive maintenance activity across event venues.
• Monitor contractor performance and ensure agreed works are completed to an appropriate standard.
• Ensure contractor documentation, RAMS and relevant compliance information is obtained where required.
• Work with suppliers to resolve service issues and maintain appropriate standards.
• Support procurement and quotations for venue equipment, maintenance and operational services in accordance with Enable procedures.
• Identify opportunities to improve service quality, efficiency and value for money.

Budgets & Financial Management

• Support the Senior Business Operations Manager with the development and management of venue and operational budgets.
• Monitor expenditure relating to facilities, maintenance, equipment and operational services.
• Obtain quotations and ensure expenditure is appropriately authorised and recorded.
• Identify upcoming maintenance, equipment and infrastructure requirements to support effective budget planning.
• Contribute to annual budget planning and identify potential future investment requirements across venues.
• Managing purchase orders and supplier invoices, working closely with Finance to monitor payments, resolve queries and ensure contractors and suppliers are paid accurately and on time.

Venue Development & Continuous Improvement

• Identify opportunities to improve venue operations, facilities, infrastructure and the client experience.
• Review recurring operational issues and work with relevant colleagues to develop practical and sustainable solutions.
• Support the development and implementation of venue operating procedures, checklists and operational standards.
• Use feedback from clients, hirers and colleagues to inform improvements.
• Contribute operational and facilities knowledge to venue development projects and future investment planning.
• Support improvements to venue accessibility, sustainability and operational efficiency.
• Maintain awareness of how venues are being used and identify improvements that could support the Events Team in maximising their potential.
• Support the implementation of new systems, equipment and operational processes where required.

Skills and Experience

• Previous venue management experience
• Previous line management experience
• Previous project management experience
• Demonstrable experience of writing Standard and Emergency Operating Procedures
• Competence using a range of office software, including outlook, excel and databases
• Excellent written skills with a high level of confidence speaking to people on the phone
• Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines
• Strong interpersonal skills with the ability to build working relationships
• Ability to work independently while operating within the wider team structure
• Confident driver with clean driving licence - required driving in role
• Able to work flexible hours including weekends, early mornings and late nights

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on hr@enablelc.org

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.