Customer Service Assistant

Working Pattern: As And When Required | Between 7am and 4pm | Monday to Friday

Salary: £12.71 Per Hour

Job ID: 7838

What you'll be serving up...

As a Casual Customer Service Assistant, you'll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You'll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

Greet and assist customers with queries, purchases, or service requests

Provide accurate information on products, services, and policies

Handle customer enquiries via phone, email, and in person

Resolve complaints or escalate issues where appropriate

Maintain a tidy, welcoming environment or service area

Process transactions, orders, and returns accurately

Keep up to date with company offerings and promotions

Support wider team with general administrative and operational tasks

The ingredients you'll bring...

A warm, approachable, and customer-focused attitude

Excellent communication and interpersonal skills

Experience in a customer service or front-of-house role

Strong problem-solving and organisational abilities

Confidence in using IT systems, tills, or booking platforms

Ability to remain calm under pressure and manage multiple queries

A proactive mindset and willingness to support the team