Claims Handler - Insurance Team

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

DWF's busy insurance team is currently looking to recruit an experienced Claims Handler to join our Scotland team.

The successful candidate will already have experience handling pre litigated personal injury motor or EL/PL claims.

As an experienced Claims Handler, you will progress cases to an effective and satisfactory conclusion for clients while providing and maintaining management information in accordance with the client service level agreement.

Responsibilities of the role;

• Action all cases in line with Compulsory Pre Action Protocol deadlines and client service standards
• ECompletion of MI requirements as necessary.
• Utilise negotiation and communication skills to proactively settle or assist in the settlement of cases to the satisfaction of the client, while further developing legal technical knowledge.
• Analyse risk and utilise commercial knowledge to develop sound judgement and justify decisions in the management of cases.
• Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met.
• Understand your role within the practice group and proactively seek opportunities to increase your contribution through the allocation of work.
• Work flexibly and adapt to changes in workload priorities as dictated by the practice group.
• Interpret financial information to monitor your own performance against agreed targets, ensuring you can explain any variance.
• Proactively support the ongoing development of junior paralegals and administrative assistants within the practice group/practice area, delegating tasks where appropriate.

This is a hybrid role that can be based from either our Edinburgh or Glasgow offices with 2 days per week onsite.

What will help you succeed in this role?

• The ability to prioritise and manage multiple tasks effectively.
• Excellent attention to detail, with the ability to carefully analyse files and data.
• Strong business acumen and an understanding of clients' needs.