Service Desk Technician

Home. There's no place like it. And there's no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that's what we do.

We're the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

As a Service Desk Technician, you will be working in the Colleague Technical Support Team who troubleshoot tech issues and fulfil requests for all our Dunelm colleagues across 200+ locations which includes stores, offices, manufacturing, and distribution centres. Outside of core working hours there is an on-call facility for any emergency issues, ensuring technology is working 24/7.

This is a 6 month fixed term contract position.

We're a hybrid business, which means you'll have flexibility alongside time together with your team. In this role, you can expect 1 day per fortnight in our Leicester office, helping you stay connected, collaborate and do your best work for our customers.
Your first two weeks will be onsite in our Leicester office for onboarding.

Support forms part of a broader team which consists of:

Automation and Development: This team look at ways in which we can improve our service through the enhancement of "ServiceNow" and improve efficiencies through automation using "UIPath".

Colleague Technology Engineering: An engineering team who manage and develop all end user devices, operating systems, and applications

Join our Tech Team and you'll not only be part of stimulating projects that are making an impact across our business, but you'll be also somewhere you can build a long-term career that always promises to challenge and excite.

Find your happy place.