Service Desk Technician

About the role:

The Service Desk team provide first line support to all staff and students. This role is predominantly customer facing and requires a good all-round knowledge of modern computing systems and services with excellent troubleshooting and fault-finding skills. You will need a solid understanding of the administrative systems in use at the school and wider University as well as the internal, custom developed applications and processes that are in place to support teaching & learning.

About you:

Taking direction from the Service Desk Team Leader, your work will be varied and cross functional including project-based activities. Your day-to-day work will consist of deskside and remote support with tickets proactively picked up or allocated through the service desk or because of internal processes and procedures. You will also work occasional weekends, providing programme support on a rota to support teaching delivery.

To meet the demands of the staff and students, the role requires the ability to quickly assimilate new ideas, embracing technology changes and having the confidence and initiative to solve problems independently. The role holder will be fully trained and supported through on the job, commercial courses, and personal development programmes.

Why work for Cambridge Judge Business School?

We are the business school of the University of Cambridge, advancing knowledge and leadership through people who leave a mark on the world. Cambridge Judge Business School leverages the power of academia for real world impact to transform individuals, organisations and society. Since 1990, we have forged a reputation as a centre of rigorous thinking and high-impact transformative education, situated within one of the world's most prestigious research universities, and in the heart of the Cambridge Cluster, the most successful technology entrepreneurship cluster in Europe.

Benefits of working for Cambridge Judge Business School:

You'll receive excellent benefits at Cambridge Judge Business School including:
- Generous holiday allowance
- Defined benefits pension schemes
- Flexible working options
- Family-friendly initiatives
- Career development opportunities
- Support for health and mental wellbeing
- Discounts on shopping
- Tax-efficient bicycle and charity-giving schemes

More information is available on our website - Staff benefits - Jobs at Cambridge Judge Business School - Cambridge Judge Business School

Application process:

To view more details about the role and person specification, please click the Further Information link.

Closing Date: 23rd October 2026

Interview Dates: TBD

If you have any queries regarding the application process, please contact: hrsupport@jbs.cam.ac.uk

Additional Information:

The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows we expect most colleagues to spend at least 50% of their time at their dedicated office location. This arrangement is subject to change and will not form a part of the contractual terms of the role.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please ensure that you outline how you match the criteria for the post and why you are applying for this role on the online application form.

Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.

Please quote reference NS51302 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.