Observability Engineer (SRE)

Hybrid in London·Added today (last checked 5 Nov)

Dunelm

151 open roles

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Our summary

Work mode: Hybrid, London
Contract: Permanent

Skills

The role

Home. There's no place like it.

And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And we've crafted a workplace that feels just as welcoming - where you can bring your ideas, be yourself, and feel right at home.

Work your way, together.

We're a hybrid business, which means you'll have flexibility alongside time together with your team. In this role, you can expect at least two days per month in our London office, helping you stay connected, collaborate, and do your best work for our customers. Note that there may be an expectation of other ad-hoc office days where necessary.

We're looking for an Observability Engineer, to help continue to drive service health across our entire technology stack. Your work will directly impact reliability, performance, and customer experience.

Message From the Principal Engineer

"Hi! I'm Dan, the Principal Site Reliability Engineer here at Dunelm. The SRE team has evolved quite a bit since I started three years ago. We have moved from an engineer-per-team 'embedded' engagement model to a combination 'tools & consulting' model. This has allowed us to scale our coverage more effectively and deliver more meaningful impact throughout Dunelm's service teams. The other big change has been moving from proprietary instrumentation to OpenTelemetry, giving us better flexibility, consistency, and control of the telemetry that we ingest, process, and export. I'm looking forward to receiving your application and hopefully welcoming you into our team."

Hiring process

Dunelm describes a simple three stage process: apply online with a profile and CV, then an interview whose format varies by role area 1 interview

The page says three stages but only details two steps (application and interview).
Customer Care interviews are held over Microsoft Teams and include a technical task.
Office roles may involve a two or three stage process, fully online or a mix of virtual and in-person.

Hiring process

1. Introductory video call (around 45 minutes) with the Principal Engineer and Product Delivery Lead to get to know each other, explain the role, and hear about your experience, goals, and approach to work.

2. Technical Discussion (90 minutes) with a few members of the SRE team. You will work through scenario-based questions designed to help you to highlight your knowledge, specific approaches and where you feel any improvements could be made.

Important note: we understand the pressure people are under now in applying for multiple jobs and our straightforward two-stage process, without a practical aspect, is hopefully a refreshing change. However, please read this job description carefully.

About Dunelm

Dunelm's product range covers bedding, curtains, blinds, furniture, beds and mattresses, as well as home decor, lighting, rugs, kitchen and utility, bathroom, decorating and DIY, storage and kids' ranges.

Many locations include a Pausa coffee shop serving food and drink, and the retailer offers home delivery and free same-day click & collect.

Industry: Home Retail

In their own words

About the company & team

Our SRE team is a high-trust, high-impact group of engineers who bring software engineering principles to operational reliability.

We are hands-on developers and systems thinkers who build scalable, observable, and resilient platforms. Working closely with other Engineering, Data, and Platform & Operations (PlatOps) teams, we help them build reliable, cost-efficient, and easy-to-diagnose systems and services. We also help the Site Operations Engineering (SOE) team lead incident response, improve deployment safety, and guide teams towards a sustainable model of service ownership.

We collect, process, and export large volumes of telemetry data every day and are constantly evolving our approach to cost-efficiency. Observability is a first-class concern that shapes how we build and support services across the business.

All open roles at Dunelm