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Customer Experience Manager - Designate

On-site in Leeds·Added yesterday (last checked 30 Oct)

Dunelm

140 open roles

Our summary

Work mode
On-site, Leeds
Contract
Permanent

Skills

The role

We have a fantastic opportunity to join as Customer Experience Manager (Customer Experience Coach) to cover stores in our West Yorkshire area. As a Coach you will looking after all stock processes and commercial activities but also deputise for the Store Manager (Store Coach) in their absence.

Find your happy place

Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.

As a Deputy Store Coach you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.

Hiring process

Dunelm describes a simple three stage process: apply online with a profile and CV, then an interview whose format varies by role area 1 interview

  • The page says three stages but only details two steps (application and interview).
  • Customer Care interviews are held over Microsoft Teams and include a technical task.
  • Office roles may involve a two or three stage process, fully online or a mix of virtual and in-person.

About Dunelm

Dunelm's product range covers bedding, curtains, blinds, furniture, beds and mattresses, as well as home decor, lighting, rugs, kitchen and utility, bathroom, decorating and DIY, storage and kids' ranges.

Many locations include a Pausa coffee shop serving food and drink, and the retailer offers home delivery and free same-day click & collect.

Industry
Home Retail
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