Customer Operations Team Leader

As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support
your lifestyle. If successful in this role you'll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we'll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

As part of the Customer Operations Team, the Operations Team Leader will;
- Lead a team of approximately 10 FTE, ensuring delivery against business objectives while fostering a high‑performance culture aligned with our values.
- Champion a positive, customer‑first mindset that drives right‑first‑time outcomes, compliant behaviours, and consistent ways of working.
- Identify training and development needs through skills assessments and the development framework, ensuring all team members have the capability and tools required to excel in their roles.
- Manage team capacity, workflow, and output, prioritising critical activities and flexing resources to meet changing operational demands.
- Embed operational excellence tools and methodologies into daily activity, with a strong focus on root‑cause problem solving, productivity tracking, and continuous improvement.
- Create an environment where people feel purpose, connection, and accountability through the consistent reinforcement of our culture, values, and behaviours.

Customer Operations Team Leader
9 month FTC
Hybrid/Ipswich
CLOSING DATE - 20 October

Who we are:

We're not just talking about making a difference, we're making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You'll be joining our teams of practical doers, future thinkers and business champions. We're enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

To be successful in this role you'll ideally have...
- Knowledge of the electricity industry, regulatory obligations, and compliance.
- Strong people‑management capability, including motivation, performance management, and handling difficult conversations.
- Ability to interpret data and produce clear, insightful reporting for leadership.
-Proficient in Microsoft Word, Excel, and PowerPoint.
- Effective communicator, confident in leading huddles and delivering business updates.
- Collaborative and resilient, able to work well across teams.
- Recognises and celebrates strong performance.
- Able to present plans and progress clearly against KPIs.
- Willing to challenge existing processes constructively.

We're committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what's right for the future. With Drax you can shape your career and a future for generations to come.

Together, we make it happen.

At Drax, we're committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
Talk to us about flexible working!