Reception Supervisor

At The Marylebone Hotel, we are passionate about creating memorable experiences for our guests through exceptional service and genuine hospitality. We are looking for a Reception Supervisor to join our Front Office team and help lead the delivery of a seamless guest journey from arrival to departure. As part of our family-owned luxury hotel group, you will play a key role in creating an environment where excellence is expected, service feels personal, everyone experiences a sense of belonging, and genuine warmth defines every interaction.

Responsibilities

• Support the Reception Manager and Front Office leadership team in the day-to-day operation of the Front Desk.
• Lead, motivate and develop the Reception team to deliver exceptional guest service.
• Ensure all guests receive a warm welcome and an efficient check-in and check-out experience.
• Handle guest requests, feedback and complaints professionally, ensuring positive outcomes.
• Act as a role model, maintaining the highest standards of service and presentation at all times.
• Assist with the training and onboarding of new team members.
• Monitor room allocations, arrivals, departures and VIP guests to ensure a seamless guest experience.
• Ensure all cash handling, billing and administrative procedures are completed accurately.
• Support other departments across the hotel to deliver a consistently outstanding guest experience.

Skills

• Previous experience in a Front Office or Reception role within a hotel environment.
• Supervisory experience is desirable, ideally within luxury hospitality.
• A passion for delivering exceptional guest service.
• Strong leadership, communication and organisational skills.
• Confident handling guest enquiries and resolving issues effectively.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent attention to detail and a proactive approach to problem-solving.
• Flexibility to work shifts, including evenings, weekends and bank holidays.
• A natural ability to demonstrate our values of Excellence, Personal, Belonging and Warmth in every guest and colleague interaction.

As part of The Doyle Collection, you'll join a forward-thinking, family-owned hospitality group where people are at the heart of everything we do. We are committed to developing our teams, recognising talent and creating opportunities for growth within a culture that values individuality, teamwork and exceptional service.

If you're ready to take the next step in your Front Office career and help create unforgettable guest experiences, we'd love to hear from you.

The Perks of working for The Marylebone Hotel

• Service charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

Why join The Doyle Collection?

At The Doyle Collection, our values guide everything we do:

Excellence - We strive to be the best in everything we do, delivering exceptional experiences for our guests and colleagues.

Personal - We build genuine relationships and create meaningful experiences through thoughtful, individual service.

Belonging - We foster an inclusive environment where everyone feels valued, respected, and empowered to succeed.

Warmth - We welcome guests and colleagues alike with authenticity, kindness, and care.

This is an exciting opportunity to join a luxury hotel group where your expertise will make a real impact and where you will be supported to grow your career in a collaborative and values-driven environment.

Be Yourself. Be Part of The Doyle Collection.

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.