Brand Specialist - Phoebe Philo

What We Offer:

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
• Generous clothing allowance.
• Up to 60% employee discount.
• 50% discount on all Rose Bakery food and drink.
• Access to Retail Trust, our Employee Assistance Programme.
• 24/7 access to our VirtualGP service.
• Cyclescheme and Eyecare Vouchers.

We are seeking an experienced Brand Specialist to join the team at Dover Street Market.

We are looking for a true ambassador for the brand with accountability for the performance of the space at DSM. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the brand to your existing clientele, offering unparalleled customer service to meet and exceed the company's financial targets.

Customer Service and Sales:

• Deliver exceptional customer service at all times.
• Offering a personalised shopping and styling experience to our Phoebe Philo and DSM clients.
• Delivering the monthly and seasonal sales targets working closely with HQ team to drive sales.
• Maintain and update the customer database.
• Stay informed on trends and advise customers on stock availability.
• Maintaining a client book of key customers and VIP's specialising in the Phoebe Philo brand.
• Support the delivery of in depth training to store staff on Phoebe Philo.
• An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.

Product and Brand Management:

• Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product.
• Ensure stock is replenished and stock areas are tidy.
• Work closely with Phoebe Philo and merchandising teams to ensure stock is managed in line with client needs.
• Conduct regular stock checks.
• Provide end of day reports to DSM & Phoebe Philo teams ensuring any actions required are raised promptly.
• Participate in all stock deliveries.

Key Objectives:

• Ensure seamless store operations and outstanding customer service.
• Build and maintain a loyal client base, seeking out opportunities to drive the business.
• Meet brand and individual monthly and seasonal sales targets.
• Maintain comprehensive knowledge of product and client.
• Foster a service-driven environment that values teamwork and collaborative selling.

We are looking for full-time (40 hours) and part-time (24 hours) candidates with weekend availability.

Attitude:

• Highly motivated and professional, able to converse at all levels.
• Energetic, self-motivated, and organized.
• Flexible and approachable, with a willingness to work hard and drive the business forward.
• Capable of multitasking and prioritizing effectively.

Skills:

• Specific understanding of the Phoebe Philo brand, aesthetic and consumer
• Retail sales and expertise within a luxury business
• Ability to clientele at a high level and set the example for other members of the DSM sales team
• Specific understanding of all collections and stock availability at DSM
• Client book of potential new business for DSM
• Knowledge of Retail Pro (not essential)