Sales Associate

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• A generous Clothing Allowance
• Up to 60% DSM Employee Discount
• 50% discount on all Rose Bakery food and drink
• Access to RetailTrust, our Employee Assistance Programme
• 24/7 Access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers

We are seeking an experienced Sales Associate to join the team at Dover Street Market. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the space to your existing clientele, offering unparalleled customer service to meet and exceed the company's financial targets.

• Act as a general brand ambassador, expertise in the various brands, space and product.
• Ensuring the best levels of customer service at all times.
• Engaging with the wider store team/VIP team through dedicated styling packs. Working in
  accordance with the VIP stylist team and tailoring specific material to be used in order to engage
  with various client profiles.
• Liaising with Merchandise team - prepared to provide buying feedback at the end of the season or
  during buying trips to ensure an informed buy. Maintain a consistent, weekly correspondence
  with the respective buyers/assistant buyers.
• Ownership of VMD/Replenishment/BOH standards - ensuring the rest of the floor/store team are
  understanding of the expectations set.
• Sales performance (individual/space targets).
• Hosting or supporting with brand specific events.
• EOD Reporting
• Involved with staff training and ongoing presentations to store with product updates

Key Objectives:
• Space focused client book - managing own and understanding of the clients that contribute to
the general space figure.
• Less client focused more supporting
• Obtaining new and maintaining existing clients in store and remotely.
• Setting the standard of the space ensuring it aligns with the DSM standard and Values.

Skills / Knowledge:
• At least 3 years in high-end/luxury retail or relevant brand experience is advantageous.
• Specific understanding of not only DSM but CDG brands, aesthetic, consumer.
• Ability to clientele at a high level and set a clear example for other members of DSM sales team.
• Specific understanding of all collections, stock availability at DSM, experience with similar
brands is preferential.
• Client book of potential new business for DSM.
• Knowledge of Retail Pro (Not essential)