Cargo Customer Service Agent

Cargo Customer Service Agent - Days Only

At dnata we handle a variety of cargo, ranging from live animals through to luxury cars, ensuring it is safely and securely prepared ready to travel.

You will be required to manage the customer service desk for our customers, create and update records of all consignments in the airline computer systems, separate and distribute cargo documents according to airline requirements. You will serve customers collecting cargo including taking payments of charges and operate a telephone system in a polite and efficient manner. In addition, you will liaise with warehouse staff and driver as appropriate and be responsible for checking dangerous goods to IATA and AVI checks.

• 42 hours per week, over a mandatory 12-hour shift in line with airline schedules.
• The job holder must have a flexible approach to working variable shift patterns within our 24-hour operation.

• Previous customer service experience is desirable but not essential, as full training will be given to the right candidates who wish to share in dnata' s vision, mission and values.
• Ability to work with various airline systems is desirable but not essential as we can train for this.
• Fluent written English is essential.
• Pre-employment checks - successful completion of the referencing (checkable 5-year employment/education history), criminal record check to meet dnata and CAA security regulations, and a satisfactory medical report.