Housing Hub Services Officer

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 - now 7 years in a row!

Dimensions Housing Service's centralised Housing Hub Team (HHT) is a first point of contact for tenants, Dimensions support colleagues/teams and external callers. The Housing Hub Services Officers (HHSO) manage telephone and email communication, offering initial advice and redirecting callers to colleagues across Dimensions; they manage property maintenance requests by diagnosing the repair need and place orders with our contractors; they provide a housing advisory service to Dimensions Operations teams; they order property compliance works; and they monitor service delivery and tenant satisfaction.

The hours available are 22.75 a week. The full-time salary is £30,834.92 pro-rata salary of £18,706.52.

The closing date of this role may close early depending on the volume of applications.

Interviews will take place on the 29th October via Microsoft teams.

About the role

Your main duties will include:

• Direct provision of landlord services to tenants and an advice and support service for Dimensions colleagues by answering phone calls and emails received into the Housing Hub and Dimensions.
• To manage all enquiries individually and as part of a team, with a positive customer focussed attitude, with the aim of resolving enquiries at first point of contact.
• Working with colleagues across Dimensions to ensure effective management of all non-housing enquiries.
• Raising works orders for housing repairs, compliance and service chargeable services such as garden works, white goods, etc., which are either received by phone or email.

About you

The successful applicant will have:

• Proven ability to manage incoming calls and maintain strong outbound call performance.
• Previous experience of working within a housing association environment.
• Able to follow management guidance and processes
• Understanding of how departments within a housing association and/or a care and support provider interact

The rewards

• Up to 35 days' annual leave entitlement (including bank holidays)
• Staff discount shopping scheme 'Rewarding Dimensions'
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
• Employee Assistance Programme
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People'
• Discounted health and dental cover
• Life Assurance
• Bike to Work Scheme
• Season Ticket Loan

For more information visit www.dimensions-uk.org/careers

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.