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HR Case Manager

Hybrid in Manchester·Full-time·Added today (last checked 11 Nov)

Department for Energy Security and Net Zero (DESNZ)

7 open roles

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Our summary

Salary
£37,065 - £40,030 a year

About £2,520 - £2,700 a month after tax.

Work mode
Hybrid, Manchester
Contract
Full-time
Closing date
Apply by Monday 30 November
Holiday
25 days holiday
Pension
28.97% employer pension

Skills

Nice to have

Requirements

What we're looking for

We would love to hear from you if you are an HR professional who can meet the following:

  • hold a minimum of level 3 accreditation with CIPD.
  • Sound knowledge of UK employment law and HR best practice, with the ability to interpret and apply policies fairly, consistently and pragmatically.
  • Previous relevant experience of advising and supporting managers on sensitive people matters, such as attendance, performance, conduct, discipline, grievances and workplace adjustments.
  • Strong communication skills, including the ability to explain complex issues clearly and produce accurate, audience-appropriate advice and documentation.
  • Strong stakeholder-management and influencing skills, with the confidence to build trusted relationships and provide constructive challenge.
  • Ability to remain calm, resilient and professional when handling sensitive, complex or high-risk matters.

Nice to have

  • Ability to manage a varied caseload, prioritise competing demands and deliver high-quality work with minimal supervision.
  • A strong customer-service ethos and a commitment to confidentiality, impartiality and the fair treatment of employees.

Education & certifications

Minimum of level 3 accreditation - Chartered Institute of Personnel and Development

Pay & benefits

What you'll get

£37,065 - £40,030

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £37,065, Department for Energy Security & Net Zero contributes £10,737 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Department for Energy Security and Net Zero offers a competitive mix of benefits including:

  • A culture of flexible working, such as job sharing, homeworking and compressed hours.
  • Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
  • A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
  • An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
  • Access to a range of retail, travel and lifestyle employee discounts.

Visa & relocation

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The role

Join us at a pivotal stage as we develop our new in-house HR casework service designed to make a real difference to the department. Working collaboratively with managers and HR colleagues, you'll help shape an effective and trusted service, deliver excellent support on complex cases and identify opportunities to continuously improve the quality, consistency and impact of our advice.

You'll manage complex HR cases across areas such as attendance, conduct, discipline, grievances, disputes, performance and workplace adjustments. Working in partnership with managers, you'll provide timely, practical and risk-based advice, monitor cases through to conclusion and escalate significant issues where appropriate.

This role will suit you if you're a confident and approachable HR professional, who can combine sound judgement and employment law knowledge with empathy, resilience and a strong customer focus. Comfortable handling sensitive and complex issues, you'll be able to remain calm under pressure, listen carefully and provide clear, practical and balanced advice while maintaining confidentiality and professional boundaries. Organised and proactive, you'll be able to manage competing priorities, build trusted relationships with managers and colleagues, and use insight from casework to improve services and strengthen management capability.

You'll support and deliver workshops to managers on policy application and people management. You will also have opportunities to lead on discreet projects that focus on continuously improving the range of support available to managers.

What you'll do

  • Manage a portfolio of complex employee relations cases from initial referral through to conclusion, ensuring timely, fair and proportionate outcomes.
  • Provide clear, practical and risk-based advice to managers on attendance, performance, conduct, discipline, grievances, disputes, workplace adjustments and other people matters.
  • Interpret and apply employment law, departmental policies and good practice consistently, taking account of individual circumstances, business and operational needs.
  • Guide managers through formal processes, including investigations, meetings, hearings and appeals, ensuring that each stage is properly planned. documented and conducted in line with relevant policy and legal requirements.
  • Identify legal, employee relations, wellbeing and reputational risks, escalating high-profile or sensitive cases and coordinating specialist input where required.
  • Maintain accurate, confidential and up-to-date case records, monitor progress against agreed timescales and ensure actions and decisions are clearly documented.
  • Build trusted relationships with managers, HR Business Partners, senior leaders, Trade Union representatives, Government Legal Department and relevant service providers.
  • Coach managers to build their confidence and capability in managing people issues fairly, effectively and at the earliest appropriate stage.
  • Develop and deliver guidance, briefings, workshops and other learning interventions on policy application and effective people management.
  • Use case data, themes and feedback to identify emerging risks, improve policies and processes, and contribute to service performance reporting and continuous improvement.
  • Contribute to HR projects and wider team priorities, sharing knowledge and supporting the development of a consistent, high-quality casework service.
  • Prepare, support and monitor employment tribunal/appeal applications, working alongside GLD and the business.

How you'll work

Full-time

  • A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home-based location for 40-60% of the time over the accounting period.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Reference number

489327

Job grade

Higher Executive Officer

Contract type

Permanent

Number of jobs available

3

Location

Edinburgh, Salford

Memberships

Membership of Chartered Institute of Personnel and Development

Technical skills

We'll assess you against these technical skills during the selection process:

  • Complex judgement/Decision making

Job contact

  • Name : Esther O'Neill
  • Email : esther.oneill@energysecurity.gov.uk

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Hiring process

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

As part of the application process you will be asked to complete a CV and personal statement.

Further details around what this will entail are listed on the application form.

Please use your personal statement (in no more than 750 words) to demonstrate your experience against the essential criteria. We are particularly interested in examples where you have dealt with complex casework.

Applications will be sifted on CV and personal statement.

In the event of a large number of applicants, applications will be sifted on the personal statement only.

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will consist of technical questions and will include a fictitious case study that you'll be asked to evaluate and provide advice on to assess your complex judgement and decision-making skills.

Sift and interview dates to be confirmed.

Feedback will only be provided if you attend an interview or assessment.

About Department for Energy Security and Net Zero (DESNZ)

Industry
Government Administration

In their own words

About the company & team

DESNZ - Corporate Delivery Group - HR

Human Resources

Do you want a career where you can make a real difference? Do you want to have an impact on the UK and beyond? If yes, then a career at the Department for Energy Security and Net Zero (DESNZ) could be for you.

Here at DESNZ we are delivering our mission to make the UK a clean energy superpower, with clean electricity by 2030 and accelerating the UK's journey to net zero.

Our work is helping ensure clean energy for all, keep bills down and seize the opportunities to lead the world in new green industries, taking back control of our energy with Great British Energy and encouraging greater energy efficiency across the UK. The work of the department has never been more timely or relevant, and by joining us you will be part of making that difference.

Our work is varied, interesting and most importantly it's impactful. Our DESNZ Values are interwoven into everything we do; we are bold, we are collaborative, we are inclusive, and we learn. As a department we are committed to these values to build a culture where everyone can thrive.

We work in an agile way. This means that, as our priorities evolve, your work may adapt to meet emerging needs and help us deliver our mission. This approach offers opportunities to develop your skills, gain new experiences, and contribute where you can make the greatest impact. This relates to the nature of the work rather than contractual terms, such as location or working pattern.

We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

  • Email : desnzresourcing.grs@cabinetoffice.gov.uk

Additional information

Apply before 11:55 pm on Monday 30th November 2026

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available.

We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

DESNZ cannot offer Visa sponsorship to candidates through this campaign.

DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance DESNZrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints

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