Content Operations Manager

This role is offered on a UK employment contract. Candidates must be based in the UK as we are unable to support remote working from outside the country due to local employment and tax legislation.

Deltatre's Content Operations team runs live and video-on-demand (VOD) content across a range of sports and entertainment platforms. We ingest, enrich, schedule, publish and monitor content so that fans find the right event, highlight or replay, presented the way each client intends.

As Content Operations Manager, you will handle the day-to-day running of live and VOD content across a designated client portfolio, combining hands-on content management and image creation with operational coordination. You'll work alongside our Senior Content Operations Managers on planning, prioritization and delivery, and take on more independence and breadth as you grow in the role.

• Work across the full VOD lifecycle - media ingestion, transcoding, metadata enrichment, playlisting, publishing and front-end verification.
• Schedule, onboard and validate live and upcoming events on daily, weekly and seasonal cycles, accurately and on time.
• Support live operations with real-time monitoring, troubleshooting and delivery coordination.

• Action ad hoc and recurring client requests, prioritized with the Senior Content Operations Managers.
• Build playlists, set ordering logic and manage front-end presentation and promotion - with direction from the Senior Content Operations Managers at first, then increasingly on your own.
• Make sure all content, including shoulder programming such as pre- and post-game shows and highlights, is published and displayed in line with agreed principles.
• Run hero updates when assigned or when working the relevant shift.
• Create thumbnails for upcoming events, highlights and replays and, where appropriate, hero images from templates.
• Build thumbnail templates from brand guidelines.
• Contribute to delivery of proof-of-concepts for prospective clients.

• Create and document metadata across VOD content, including titles, descriptions, tags and geo-restrictions.
• Keep metadata neutral, clear and consistent, and follow each client's specific requirements.
• Update and iterate metadata documentation as requirements change.
• Write and implement descriptions for upcoming live events.

• Conduct regular audit checks on content playback, metadata accuracy and front-end presentation.
• Keep systems and platforms consistent through daily and weekly validation.

• Support the Senior Content Operations Managers with day-to-day delivery across your assigned client portfolio.
• Respond to operational issues and support real-time decisions.
• Flag issues, dependencies and potential delays early, and suggest improvements to workflows and processes.
• Work with live and schedule operations colleagues to keep content delivery seamless.
• Provide real-time updates and reporting, and escalate risks to management.
• Handle day-to-day client requests from start to finish.

• Help onboard and train new team members on best practice and quality standards.
• Train new self-service clients on our systems and platforms.
• Share client knowledge so the team doesn't depend on any one person.

This is the experience that will help you hit the ground running.

• 3+ years' experience in content operations, media operations or digital publishing for a streaming, broadcast or sports media platform.
• Hands-on experience ingesting, scheduling and publishing VOD content in a content management system (CMS) or video platform.
• Working knowledge of the VOD workflow end to end: ingestion, transcoding, metadata, playlisting and front-end verification.
• Experience supporting live event operations, including scheduling and real-time monitoring.
• Experience writing and maintaining metadata (titles, descriptions, tags) to a style guide or client specification.
• Experience creating thumbnails and images in Adobe Photoshop, including building templates from brand guidelines.
• Experience running quality checks on content playback, metadata or front-end presentation.
• Experience handling day-to-day client or stakeholder requests and escalating risks clearly and early.
• Experience writing or maintaining process documentation and checklists.
• Able to work late midweek and weekend shifts around live events.

• Experience with geo-restrictions, rights windows or content availability rules.
• Knowledge of sports formats and programming, such as pre- and post-game shows, highlights and replays.
• Experience training colleagues or clients on systems and tools.
• Experience contributing to proof-of-concepts or onboarding for new clients.
• Experience across multiple front ends (web, mobile, connected TV).

This is a breadth role. You'll move between clients and types of work as demand requires, from metadata and thumbnails to live event scheduling and client requests, often within the same shift. Live sport sets the rhythm: from September to May, expect around one late midweek shift a week and two to three weekend shifts a month at busy times, with far fewer from June to August. Live schedules change, so the pattern isn't fixed.

You'll do well here if you take work from request through to completion without needing to be chased, and say early when something is unclear, delayed or at risk. You know when to solve a problem yourself and when to escalate it, you keep documentation and checklists accurate, and you share what you know so the team isn't relying on you alone.

• Introductory conversation - a chance to get to know each other and answer your questions about Deltatre.
• 1-hour Technical round of Interview - we will deep dive on your experience and past responsibilities.
• 1-hour Competency Based Interview - situational questions based on real-life work scenarios.

If any of these formats would be difficult for you, tell us - we adjust regularly and can usually accommodate.

Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.